Maid in Luxury cleaned two of the three stories of our home (their original estimate was for the whole house) and did a great job in the areas they were able to clean! Wherever the cleaning team cleaned, they did a very thorough and excellent job.
However, the cleaning took longer and cost a lot more than originally estimated. Maid in Luxury bill by the hour per cleaner and not a fixed fee, unlike other cleaners weve hired before. The additional time cost a lot more than what we expected, even after our on site discussion with the cleaners, who had run through the original time estimate and asked whether to keep cleaning or stop. At that point, half the house had been cleaned and we asked them not to clean the basement to save on costs. In the end, the total price was nearly twice the original estimate for 2/3 of the home and Im afraid well be going with someone else for future cleanings. Had we known that the final price was going to be nearly double the original estimate and would not include the whole house, we would not have hired Maid in Luxury to begin with.
I wish them all the best. Their results are excellent, but very expensive and almost twice the originally estimated price.
- Approximate cost of services:
- $512.00
- Company Response
Hi Sebastien,
I really appreciate your feedback, thank you.
When we provided the quote over the phone we provided that quote for an average home your size. When we arrived we realized that your home required more TLC than typical, which is completely okay for us! It's really hard to judge the intensity of the work until we start moving things around. I wanted to see how much we could pull through within the estimated hours, prioritizing the major pain points for most clients: Washrooms, Kitchen, Floors and Bedrooms
I checked in with you approaching the estimated time, to see if continuing was okay with you, considering and respecting your budgeting. I estimated an additional hour (2 cleaners) and advised we would provide 30min complimentary.
I have sent videos to provide context to why it took us the time it did showing areas that haven't been touched in months, if not years. In the future when booking cleaning services, please be as honest and transparent as possible so the cleaners can provide an accurate quote and can book the required time to do our very best work (as outlined in our Terms of Service Agreement). I also suggest getting more frequent cleaning instead of waiting to do one major clean.
You're correct! We did surpass the hour by 30 min (2 cleaners) and will honour that price! We have offered to either reimburse the additional time, complete the lower level at no additional cost or provide a complimentary stove and oven clean ($100 value) this Thursday, if you're available or another time that works for us both; however, you have refused all 3 options. Nonetheless, this offer still remains valid until December 31, 2023.
Please let us know if you reconsider. Your satisfaction is our priority.
P.S. Thank you for acknowledging that the areas we did clean were "excellent". The quality of our work is paramount!