Infinite Possibilities Group Inc

Landscape Contractors & Designers
Toronto ON M3H 2T4
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Landscape Contractors & Designers
Infinite Possibilities Group Inc
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86%

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Reviews by rating (past 12 months)

Reviews for Infinite Possibilities Group Inc

Average customer rating:
8.2 10 (15 reviews)

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Jackie in North York
Jackie in North York
2 reviews Vaughan, ON
0/10

Infinite Possibilities Is A Hoax-Complete Negligence

We hired Infinite Possibilities and his landscape architect to design and landscape our backyard in 2003. This was at the same time as we put in our new pool. Within the first year, we had endless issues with the trees and shrubs he and his team laid down as most of what they installed died. We took him to court and got a judgement. Since then, we have also discovered that all the retaining wall, mortared pool coping, interlock and raised wall BBQ landing is problematic as everything continues to shift. We have just discovered that this company did not provide for water flow as they took many shortcuts and were completely negligent. This explains why everything continues to shift as shown in these photos. It has cost us thousands over the years to rectify bad workmanship. We have many photos to prove this. Do not use them!

Approximate cost of services:
$25,000.00
0 of 1 people found this review helpful.
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Company Response

Dear Jackie,

I hope this message finds you well. My name is Alex, and I, along with my cousin, took the helm of this company in late 2019. We are committed to elevating our industry's service and quality standards.

It was with great concern that I read about your experience in 2003. Please accept our sincerest apologies for any inconvenience you may have endured. I want to assure you that since taking over the company, we have implemented significant changes to ensure that the shortcomings of the past are not repeated.

I understand that your review, posted in 2020, reflects a time long before these changes were made. The passage of nearly two decades has seen not only a change in management but a complete overhaul in how we operate and serve our customers.

We would be grateful for the opportunity to demonstrate the improvements we have made. If you are open to it, I would like to personally invite you to reach out to me to discuss the current condition of your property and explore how we might be able to rectify the past and enrich your perception of our company.

Your feedback is invaluable to us, and we are keen to show you the strides we have made in customer satisfaction and service quality. I appreciate your consideration, and I look forward to the possibility of speaking with you.

Sincerely,
Alex Zalewski,
Infinite Possibilities, Owner

TH
TH
8 reviews Toronto, ON
3/10

Backyard landscaping and renovation

We hired Infinite Possibilities to renovate our backyard - lay down new grass sod, add a mowing strip to separate the lawn from the plants, and to update the plant selection in our garden to better accommodate the lighting conditions. While the work on adding the mowing strips turned out well, and the plants are fine, the new sod that they provided is just as lumpy and uneven as the previous. On the positive side the grass is much fuller than it used to be, but it's still patchier and lumpier than we'd expect for the price we paid for the work. Tried to contact them several times given their one year warranty, and it took months to get a response, and when we did they sent somebody to take a look at our lawn without letting us know when they would be there, so we were never able even to talk to a person about the issues we were having. My biggest issue with working with this company is the customer service, which was really lacking.

Approximate cost of services:
$9,000.00
0 of 1 people found this review helpful.
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Company Response

Hello TH,

I appreciate your candid feedback on the landscaping services provided by Infinite Possibilities. My name is Alex, and I, alongside my cousin, assumed leadership of this company in late 2019. We are dedicated to upholding our industry's highest standards of service and quality.

It concerns us to learn about the issues you've encountered, particularly with our customer service, which evidently did not live up to your expectations or the standards we now set for our company. Please accept my sincere apologies for any inconvenience you have experienced and for any part I played in this outcome.

Since taking over the company, we have been focused on improving every aspect of our operations, from the quality of our workmanship to the efficiency and responsiveness of our customer service.

To address the problems with the sod and ensure that your backyard meets the level of quality you were promised, I would like to arrange a personal visit to your property. We will work with your schedule to ensure we can discuss the situation in detail. I am committed to not only resolving the current issues but also to restoring your trust in Infinite Possibilities. Could we please schedule a time to talk or meet at your earliest convenience? Your satisfaction is our priority, and we are eager to demonstrate the positive changes that have been made under our new management.

Thank you again for bringing this to our attention. I apologize for the tardiness of this response, and I look forward to speaking with you.

Sincerely,
Alex Zalewski,
Infinite Possibilities, Owner

Pamela in Toronto
Pamela in Toronto
1 review Toronto, ON
10/10

Backyard renovation

Beautiful design, exactly what I had in mind. The company went above and beyond (replacing cinder block retaining wall, for example). The staff, especially the carpenter, was exceptional. The young crew who came in to do the planting were careful and professional. All in all a really excellent experience. Any small issues that came up were handled promptly by Keith and we love the space.

Approximate cost of services:
$45,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks Pam! It was a pleasure to work with you on your front yard as well!

Lil in Toronto
Lil in Toronto
5 reviews Toronto, ON
10/10

Good work!

I hired Infinite Possibilities to redo an existing walkway. They did a great job. Offered several price combinations as I didn’t know how much things cost and what would work with our budget. They did the work well and even when I changed my mind, worked with me. The process was fairly simple and Keith was great. I would recommend and use again.y

Approximate cost of services:
$3,400.00
1 of 1 people found this review helpful.
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Company Response

Thanks so much for the kind words, I know this response is a long time coming, but is hearfelt none the less!

MB in Toronto
MB in Toronto
5 reviews Toronto, ON

First Review

0/10

Major hardscaping/landscaping

We hired Keith Bailey of Infinite Possibilities to do major hardscaping and landscaping in the front and back of our house in 2005. The initial work was acceptable, however after 2 winters the stone work on our front steps fell apart due to salt breaking down the grout (possibly the wrong grout) used to attach the steps.

We first asked him to come and fix the problem (still under guarantee) in March 2007. It took him until June to come, with him ignoring our calls for months. The few times he ever called us back, he made commitments which he never kept, and it was only by threatening litigation in September that he finally committed again to complete the work. Once again he committed to do the work by the end of October, and did in fact have the stone we had chosen in September delivered. However, once again the deadline has come and we have not had any contact from Keith.

I understand that unreliability, especially with repair work, is the nature of this business, however, Keith has taken this to the extreme and it looks like we will have to take him to court for the costs of having someone else do the work.

UPDATE: He did finally arrange to have the work done, but the whole experience was excruciating.

Approximate cost of services:
$20,000.00
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Company Response

Dear MB,

I want to extend my sincerest apologies for the difficulties you've experienced with the hardscaping and landscaping services provided by Infinite Possibilities in the past. My name is Alex, and in late 2019, my cousin Rob and I took over the company with a strong commitment to rectifying any past grievances and building a foundation of trust and excellence with our clients.

Your detailed account of the service issues dating back to 2005, and the subsequent challenges in getting the necessary repair work completed, is concerning and does not align with the values and customer service standards we have instituted since assuming control of the business. We now perform spring inspections on every project and schedule repairs right away.

We understand that the trust placed in us by our clients is paramount, and it is clear that in your case, the company did not live up to the promises made. For this, we are truly sorry. Although the events took place more than a decade before our tenure, we take full responsibility for all past interactions and are dedicated to making amends.

I would like to personally address and resolve any lingering issues from the work completed on your property. We are also keen to demonstrate the improvements in reliability, craftsmanship, and customer service we have implemented over the last few years.

Could we arrange a meeting or a call to discuss this matter further at your convenience? Your feedback is invaluable to us as it helps us improve and ensure such situations are not repeated.

Thank you for your patience and for bringing your experience to our attention. While I know this may be too little too late, I remain hopeful I will have the chance to speak with you and to find a path to a resolution.

Sincerely,
Alex Zalewski,
Infinite Possibilities, Owner

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Infinite Possibilities Group Inc

Infinite Possibilities is not just our name, it describes how we are revolutionizing landscaping. Our innovative designers use a streamlined approach to landscape architecture with a complexity that seems effortless. Transforming ordinary properties into beautiful, artistic and highly livable green spaces. The Infinite Possibilities family have spent generations developing the ...
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