I received immediate response to help after submitting my service request. They arrived on time and fixed door quickly and provided advice on ongoing maintenance. Door was working fine when left but the next morning I had an issue. I contacted them and they immediately helped resolve the issue (sensors needed to be realigned).
- Approximate cost of services:
- $210.00
- Company Response
Thank you for taking the time to share your experience with us. We're delighted to hear that you received prompt assistance when you reached out to us regarding your broken garage door cables. Ensuring our customers receive timely and effective service is always our top priority.
We're glad our team was able to arrive on time and swiftly fix the issue with your garage door, providing you with advice on maintenance to help prevent future problems. However, we sincerely apologize for the inconvenience you experienced the following morning with the sensors needing realignment.
We greatly appreciate your patience and understanding as we promptly addressed the additional issue to ensure your garage door was functioning properly. Customer satisfaction is of utmost importance to us, and we're committed to providing reliable solutions and support.
Should you have any further concerns or require assistance in the future, please don't hesitate to reach out to us. We value your feedback and the opportunity to serve you.
Thank you for choosing Door Squad Ltd. We look forward to continuing to exceed your expectations