Great Install, Poor After-Sales Service
Had a metal roof put in at end of June. Initial install was great. Very responsive, tidy workplace, showed up when they said they would, very pleasant to work with.
About a month later, I discovered the work crew had removed a section of downspout between the 2nd and 1st floor. It's hard to see from the ground because of the roofline, and I only discovered it when water was pouring off the living room window during a storm. It wasn't a simple fix because the steel roof interfered with the downspout and something needed to be modified. Contacted RMC, Richard came and had a look, promised to fix it and never returned. On three occasions, we arranged a date for him to drop by and on all three occasions he didn't show up. He never contacted me to warn me in advance, and never contacted me afterwards to set up an alternative time. Very disappointed because the initial install was great.
- Approximate cost of services:
- $28,000.00