TELUS - SmartHome Security

Alarm Systems
Toronto ON M5P 0A2
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HomeStars  >  Alarm Systems in North York  >  TELUS - SmartHome Security  >  Frustrating customer service
Private User
Private User
Private User reviews North York, ON
0/10

Frustrating customer service

When my home security company was bought out by Telus everything seemed to go wrong and technical support was very unhelpful and even after sending out a technician the problem was not resolved. I decided to cancel my service and was on the the phone for a full hour trying to cancel my account. After finally cancelling my account my credit card was still being charged for 2 months. Took me another hour to fight them to refund the unauthorised charges which they at long last did.
This is definitely not a company that I would recommend.

Approximate cost of services:
$150.00
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