TELUS - SmartHome Security

For nine months we have been waiting for our Security System and camera's to be fixed as they have never worked properly, and everytime we have contacted Telus we are promised the world and nothing, it has never been fixed but we are suppose to pay our monthly bill on time even though we do not have service. They installed doorlocks, but never left the keys. One garage door does not work. Cameras are not working properly. Alarm needs to be reset by Telus, everytime we have a power outage. Our sales man was not returning my husbands phone calls, so I started to call, once he found out who I was he would not return any of my phone call either. When I confronted him on the phone about this he said I was untruthful. Telus staff have no regard for their customer at all. Since we were so unhappy with the service we asked to get out of the contract, the contract we have paid the installation for and on time for the monthly service every month and we were told that we would have to buy out the contract, BUY OUT THE CONTRACT WHEN WE HAVE NEVER HAD THE SYSTEM WORKING CORRECTLY FOR THE NINE MONTHS IT HAS BEEN INSTALLED. Do yourself a favor and look anywhere else for a security company because Telus will take your money but not give the service.