Hi everyone, I am sharing my story in a few different sites in order to make sure people are aware of what could happen. When we moved to our first house, a Telus representative came to our door as they were moving service to the area and offered promotions and deal packages. Though due to it being our first house, and with car thefts and robberies on the rise. We took the package for a security system. The package was offered as 2 cell phone lines, and security system which offered discounts due to the promotion. Fast forward 3 to 4 years. My wife gets a call from a collection agency stating we owe $2,500 for Telus for security system. I want to mention that the promotion was sold to us as a package all inclusive price. However, when confronted Telus. They stated that the security system is separate and hasn't been paid since it was installedn3 to 4 years ago. Our first remark was how can that be the case? We pay our bill monthly when it comes in. The Telus representative begins to state the home security is a separate bill. So we then asked how have we never seen this bill? There is no email, no letter, no phone call of any kind stating we are behind countless thousands for a service we had installed 4 years ago. The Telus reprentative states they don't call if your account is past due. How does that make any sense? If we miss one phone bill we get a phone call stating we haven't paid. How has 4 years gone by with no notifications of any kind? Now my wife got hit with a $2500 charge and is on her record for 7 years. She was distraught. We have a new born, our mortgage rate went up by a 1000$ a month. We are barely scraping by to survive. I will never, ever, return to Telus. Better believe I will share this story to as much media as I can to warn others. I canceled my services a day after this incident as well as family has cancelled and explained their disgust with what had occurred.
- Approximate cost of services:
- $2,500.00