Deposit pilfered without prior approval
I would avoid this company.
Gave this company opportunity to make things right.
Deposit taken, then pilfered for unasked services, did not show up on start date, then canceled the contract. Company spent my deposit money for plans without prior approval or even giving a quote, which was all that was requested of them.
- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for sharing your feedback. We take every review seriously and aim to clarify situations when misunderstandings arise.
When we accepted your deposit, it was based on a signed estimate detailing the scope of the project. After the agreement, changes were requested to the project design, including a written request for an HVAC design. Following your written confirmation, we promptly hired a specialized company to create those designs.
Once the design was completed and shared with you, you decided to pursue a completely different approach and requested that we absorb the costs of a redesign. At that point, we realized we may not be the best fit for your project, as aligning on expectations and scope is essential to a successful working relationship.
To ensure fairness, we deducted only the cost of the agreed-upon HVAC design and refunded the remaining balance of your deposit. We genuinely regret that we could not continue working together and wish you all the best with your project.
Sincerely,
SLG Contracting