We are seniors who travel 2 weeks at a time a few times through the winter months.
We had contracted with Eden for snow clearing of sidewalk, driveway and path to front door, however, they didn't shovel the sidewalk and shoveled the path to the back door.
Multiple emails went unanswered. We sent pictures and detailed instructions repeating our request over and over, and yet the did the same thing the next time.
We dragged our suitcases to the front door over the front door walk from the driveway through snow and ice.
The day after we got home late the night before, we were served with a notice from the City telling us that we were not in compliance with the requirement to clear sidewalks. Kids walk to and from school on our street and other than legal and liability issues, we didn't want them to be unable to walk on the sidewalk.
We had contracted to use them again in March of this year, but obviously there is no point in paying them for a service they don't honour or at minimum respond to multiple email requests imploring them to clear the snow as agreed.
Thankfully on our return the extreme cold was over but we spent 4 hours breaking up the ice that had formed on the sidewalk and clearing it.
- Approximate cost of services:
- $65.00