- Approximate cost of services:
- $850.00
- Company Response
Yerbatyr you contacted Prima Foam after the job was done with a concern that your child was exposed to the spray foam as he was experiencing light side effects. The team arrived as scheduled and upon arrival observed that you were there with your 2 children. Yerbatyr you asked if you can be in the home while the spray foam was being applied. The crew member you ask specifically said no.
The above concern was address on the Friday night after working hours, I took this phone call seriously and did my further investigation. To conclude the above, I advised that light exposure passes and that there was definitely a miscommunication from both my staff member and yourself.
The following Monday you reached out regarding studs that were not scraped and ready for drywall. I took this to the team and there was a clear conversation. The sloped roof was in a bonus room where at about 3 feet up the wall it is framed out and this indeed was cleaned and ready for drywall.
The storage cubby below with a door, The lead spray foamer on site arrival walk through asked you very specifically if that area was to be dry walled. The understanding was that it will not. Then we proceeded to say we would the 'wrap' the studs to create a thermal bridge to enhance the Rvalue.
Prima Foam does take customer service and pride of work seriously
We thank you for your review and will use this as a learning tool
