Visited the showroom in Vaughan Ontario, checked out the display and decided to order the 40inch platinum grill with cart, was given a delivery date of July 31-august 6th, but received a delivery confirmation on Monday July 22nd and product arrived on Thursday July 25th BTW 11-12pm, had the cart installed by a individual who carefully put the unit together after about 2.5 hours we opened the nexT box with the grill, what a disappointment, it was a used unit carefully wrapped and boxed, called to discuss the concerns but the location was not picking up, so sent a message and received a call on Friday afternoon, its like talking to a team who reads off script or AI, very disappointed and now they hold my money till they decide to come get this should be garbage unit off my property before providing me a refundwill never visit or ever recommend the service or product from NewAge ever again please see photos and make your own decisionstay as far as you can from the product and services will never recommend to my worst enemy