Two weeks ago they installed for us a tankless water heater (RU160IN) and a water softener (WS-30D). So far so good. I am happy with the installation team and especially happy with Gary the sales guy who helped me the most. The team installed in just a few hours both units and removed the existing tank. The only downside was that the installers did not setup the water softener but Gary came the next day in the morning and did that for me! Everything works fine and we are happy with the purchases.
The quote was very competitive and there were absolutely no issues. They also returned the old tank to Reliance. The site was left ok - a little cleanup of the site would have triggered a 10/10 from me. Also they installed runners to protect our laminate floors which is a good thing. They also installed it where we wanted even if the furnace room is small and there is limited space available; but they installed it very nice on the outside wall, re-did the plumbing to match this configuration and it all worked out nice.
Very good communication with Gary and very quick responses. And Jason the install guy was very nice, quiet and very professional.
I do recommend them as they did a very good job on time and as promised.