replace leaking hot water tank
I ordered a new tank through Rona and used their install service, which is Quick Contractors and they farm the work out to various service providers. In my case they sent Premiere Comfort Solutions to do the job.
At the beginning all was fine. They drained my tank, disconnected it and moved it to one side. They brought the new tank downstairs strapped to a dolly. They took their shoes of because it was mucky out but did not clean the dolly wheels so mud got tracked through the house and down the carpeted stairs. The technician, seemed nice enough and started to position the new tank. The new tank has an intake vent on the back which prevented it from taking the same footprint as the old tank which did not have the vent. I could see that he was going to have to do some modifications which the contract with Rona allowed for.
When the job was completed I express my dissatisfaction with the workmanship as he did not do any modifications and his job was not to code.
I contacted Rona, who sent out a different company. They undid everything that Premium had done and did the job correctly
- Approximate cost of services:
- $410.00
- Company Response
Kindly be advised that Premium Comfort Solutions was not engaged for the aforementioned services. Another company, dispatched by Rona, carried out the installation to your contentment and in compliance with regulations. Therefore, we regret to inform you that our access is restricted, hence we recommend liaising with the company you directly contracted. For any additional support required, please do not hesitate to contact our office as we are dedicated to assisting customers and value their experience greatly.