HOLD MOVING

Moving & Storage
Markham ON L3R 3G9
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Reviews for HOLD MOVING

Average customer rating:
9.7 10 (24 reviews)

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Andrew in Woodbridge
Andrew in Woodbridge
2 reviews Markham, ON
10/10

Moving condo Toronto to Vaughan

Amazing service! On time! Efficient! Super pleased with HOLD moving services. Could not have asked for better movers. Very attentive and care provided to all of our furniture and fragile item. Thank you!!!!

Approximate cost of services:
$700.00
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Company Response

Thank you so much Andrew!

May W.
May W.
2 reviews Markham, ON
2/10

Slow and Overasking

This is the first time we used this company but also will be the last time. On August 6, we moved to a place 5-minute drive away and the heavy items only include a piano, a 3-person leather couch, two office L-shape desks and a washer and a dryer and no refrigerators nor fitness equipment. The rest were regular house furniture and other normal household items. We packed all of them into small and medium size boxes and bags and left a lot of unwanted stuff behind. This company sent three guys over at 10:00am including the owner Jason.

They started with right pace but getting slower and slower. A lunch break took over 30 minutes and multiple small breaks along the way. Well, it was a hot day, I tried to be thoughtful by offering water, snacks and drinks, and picking up the takeout for their lunch without uttering a word. I noticed Jason- the owner spent most time in the truck to slowly arrange the items which took quite long and most time just two guys moving (they charges 3-mover rate). One of the movers was relatively old and when it came to moving the heavy items, they had to wait for Jason to do it with another relatively younger mover. This created pause and waiting. In addition, I caught there were moments the movers were standing around and sitting in the truck doing nothing or chatting.

The trip between the house and their truck seemed longer and longer with their pause and slowing down. It took them more than 3 hours to finally load the truck and left my house! Unloading took even longer. One mover only took one piece such as a small size rug or a chair at a time for multiple trips. Again, I didn't say a thing but still offered them water and drink. If slowing down and taking breaks could relieve the exhaustion from the heat and moving, I'm fine with it as long as they bill reasonably. They were dawdling to wrap up and dragging out the time. Towards the end, instead of discussing the fee, Jason was talking to me that they got $3000 fine last night as being caught some a part on the truck was loose and blah blah blah. When I finally asked for bill, it was 5:20pm and Jason said it was 7.5 hours in total. Seeing my reaction, he indicated he would take 30-minute lunch time out. He charged me $1220 not including tips. He asked for tips and I gave him $1280 which didn't include $50 lunch I bought them. He returned me $50, the final bill I paid was still $1280.

Well, reciprocation is not a term for these people. After I shared my experience with my friends, they said I was too nice and kind, and suggested me to post our experience on HomeStars so that other people can learn from it. There are a lot other good moving companies on HomeStars and I will use the resources here to find a better one in the future. Lesson learned!

Approximate cost of services:
$1,280.00
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Company Response

Thank you so much for your feedback May. Firstly, your moving date is August 06, we hope you noticed that day the heat feels like 40 degrees. our movers total take six breaks, each break less than 5 mins, they need to drink a lot of water, iwe hope you understand.
We charge you hourly at $120 for 3 movers include wrapping fee and insurance due to friend referred, so far we have not find out who your friend is. Any way, truck fee is only $180. extra charge $100 for your upright piano and $120 for your wahser and dryer. If our price means overasking to you, Please try to rent a truck next as you text our reception.

Secondly, we are happy people like you write us negative feedback to make us better and better. We are 100% appreciating and trust our movers and drivers, they did great job no matter what happened with your situation. Respect each other is the Key!

At the end, there are lots of great moving companys out there, Feel free to help yourself find a better next time!

Private User
Private User
Private User reviews Toronto, ON
10/10

5 star service

Great service. They work very hard and put customer need at first with reasonable price. They work with you to find the best way to move your belongings, and they go above and beyond when helping us move. Very professional and friendly. Definitely recommending the service.

Approximate cost of services:
$800.00
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Company Response

Thank you for spending time to write us feedback!

Willy
Willy
1 review Toronto, ON
10/10

Moving

This moving company provided great service, they answered calls promptly, and were patient to answer our questions. We had our move the day before yesterday and really liked the experience, they were professional and attentive. We would use them again in the future.

Approximate cost of services:
$400.00
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Company Response

thank you so much Willy for.spending your time write us review. Thank You! We would like to work with you again.

Cherry in Paris
Cherry in Paris
1 review Brant, ON
10/10

Moving

Great and friendly service, great communication. Fast and efficient. Assembly very ! Always ask where you like your furniture to put at. Very much recommended !!!!

Approximate cost of services:
$520.00
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Company Response

Hi Cherry in Paris, thank you so much for spending time to write us feedback. It means a lot!

Private User
Private User
Private User reviews Markham, ON
10/10

Moving

Always a great experience moving with Jason! Professional and efficient, helps with deconstructing furnitures and wrapping fragile items.

Approximate cost of services:
$300.00
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Company Response

Thank you for spending time write us review. It means a lot to us.

Private User
Private User
0 reviews Toronto, ON
10/10

Amazing work

Great service. Five star service. They constantly and worked non stop under lots of pressure.

Approximate cost of services:
$800.00
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Company Response

Thank you for spending time write us review!

jayandjanwedding in North York
jayandjanwedding in North York
0 reviews Toronto, ON
10/10

Reliable Movers

Jason and Vincent helped us moved recently. This was the 2nd time they helped us move. They were really helpful especially when they had to move the piano and massage chair in poor winter conditions.

Thanks again for your help!

Approximate cost of services:
$950.00
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Company Response

Thank you for spending time write us review. It means a lot to us!

Kristine
Kristine
2 reviews Hamilton, ON
10/10

Moving

Thank you for helping us. Our move was smooth and efficient. Everything was very carefully taken care of. We will definitely hire you again in the future.

Approximate cost of services:
$1,000.00
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Company Response

Thank you so much for spending time write us a great review. It means a lot to us!

D.YANG
D.YANG
1 review Toronto, ON
10/10

Absolutely Amazing!

We engaged Holding moving for our recent move from a condo to a townhome, which involved a lot of stair climbing. Jason and his crew were professional, careful, and dedicated throughout the entire process. We are thankful for their help and would highly recommend them to anyone looking for a professional and reliable moving service.

Approximate cost of services:
$600.00
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Company Response

Thank you so much for spending time write us feedback.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about HOLD MOVING

We are a professional moving company that is diligent and committed to providing our clients with rapid, authentic, and effective services. Our business thrives on contented clients and our ultimate goal is to your highest recommendation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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