- Approximate cost of services:
- $5,000.00
- Company Response
Thank you
Thank you
Thank you
Shower door (leak + non functional + green glass)
He wants to get everything for free
Thank you
Thank you for the kind words! It is always our pleasure to serve you. - Toha Glass and Railings
Thank you for the kind words! It is always our pleasure to serve you. - Toha Glass and Railings
Thank you for the kind words! It is always our pleasure to serve you. - Toha Glass and Railings
Glass Shower Door Installation
Thank you for the kind words! It is always our pleasure to serve you. - Toha Glass and Railings
Thank you for the kind words! It is always our pleasure to serve you. - Toha Glass and Railings
Shower Glass Replacement - Do not hire if you're a woman
Hi Jamie, we apologise if we were not able to meet your requirements. We would like to clarify a couple things, but understand where your concerns are coming from.
As we had mentioned on the site, the crack was from the previous installation. The crack had emerged from a screw in the tiling which was carefully covered up and hidden by a clip. Once we had removed the clip, we had informed you of it.
There were other issues in regards to tiling which we cannot account for as it is not part of our practice. The holes were from plugs used in the previous installation. To ensure a full and seamless coverage, a professional tiler had to have been hired to deal with the issue in their field of work. For this reason, we always ask clients to ensure they are satisfied with their tiling before we begin our installation. We are sure you understand where we are coming from considering your experience in this industry. Since the issues were not professionally dealt with, we patched it up with the resources we have as glaziers.
In regards to the caulking, we had already spoken of it and clarified that there was no issue with the previous caulk hence why we simply went over it with a clear caulk. Had you mentioned that it was such a significant issue, we would have dealt with it rather than simply removing the charge off the final bill.
As for our cleanliness, we ensure to clean up as much as we can with the given time and the inability to use water. We of course do not claim that we left your bathroom spotless, but did clean up enough considering we are glaziers and not a home maintenance service. Additionally, we disposed of all the glass from the previous installation which is not a part of our services, but rather a courtesy.
Our company is family run with women constantly overseeing and coordinating work, and ensuring client satisfaction. We are extremely sorry if during your experience you felt singled out as a woman and would of course love to get in touch to discuss any more concerns and how you would like to go forth with this.
Thank you,
Toha Glass and Railings
Toha Glass offers a unique design experience for everyone, by providing the best custom glass and mirror installations to perfect the vision you always dreamt of. Since 2004 we have been providing and installing custom enclosures, custom glass showers, custom mirrors, in both residential and commercial environments. Here at Toha Glass, our goal is to get you one step closer to having your dream space.