Spent $60k for a hvac system which was sold to us as the best system available. This was approximately double what others quoted but we went with it because of how amazing Trevor, owner of Western Pacific, said it was. On day 1 (now about 30- days ago) we notified Western Pacific the system would not turn on. Apparently they never tested it. They sent someone to take a look at it and after a couple hours he cobbled together a temporary fix to get the heat operational. A week or so after that the weather got much warmer and we turned on the ac, which also did not work. We were told to power down each of the 7 thermostats and then reboot one of them, and this would allow us to change it to a/c mode. We were told this was a temporary hack until the system could be fixed. So we did this hack and later that night we heard water running, yet no appliances were on. Turns out Western Pacific drained one of the a/c units into an uncapped plumbing drain. This resulted in water spewing over our newly refinished antique hardwood floor, warping the floor. Western Pacific said they would pay to fix it, but they have yet to do so. We are now a month past when we notified Western Pacific that the system is not working. All calls, texts, and emails were being ignored until we threatened to take action against them. At the 11th hour we received an email from someone we have never dealt with indicating system works as intended. In reviewing their bill we just realized that they charged us for 8 units yet only installed 7. Trevor has vanished. He is not answering his phone or responding to emails or texts from 3 days ago.
- Approximate cost of services:
- $60,000.00