Pro West Heating & Air Conditioning

Heating & Air Conditioning
Coquitlam BC V3E 2V2
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Heating & Air Conditioning
Pro West Heating & Air Conditioning
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95%

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Reviews for Pro West Heating & Air Conditioning

Average customer rating:
9.7 10 (39 reviews)

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Ronald in Toronto
Ronald in Toronto
2 reviews Ottawa, ON
10/10

Very professional and efficient in installing

Very professional and efficient in installing the nest thermostat, good communication before and after installation and arrived on time - would highly recommend without hesitation.

Approximate cost of services:
$1,500.00
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Company Response

Thanks for the kind remarks. We are delighted to hear about your experience. We'll always be available for service, anytime you need us!

Kathy in Toronto
Kathy in Toronto
0 reviews Coquitlam, BC
10/10

Excellent team

What an excellent team. They did a fabulous job and explained everything along the way. End result a mighty good Service and so much more heat and power coming from the air con unit. Best air condition repair service in city.

Approximate cost of services:
$249.00
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Company Response

Thanks for the kind remarks. We are delighted to hear about your experience. We'll always be available for service, anytime you need us!

Kyle in Toronto
Kyle in Toronto
0 reviews Ottawa, ON
10/10

They give me a great customer service!!

They give me a great customer service!! Great work at reasonable cost. Arrived on time. Work took under an hour to clean dryer vent. They are very knowledgeable and they know what to do really. Thanks guys.

Approximate cost of services:
$290.00
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Company Response

Thanks for the kind remarks. We are delighted to hear about your experience. We'll always be available for service, anytime you need us!

Jason in Toronto
Jason in Toronto
1 review Coquitlam, BC
10/10

Great service

Great service! All staff are very professional and polite. I found them on google with good rating and reviews. After complete my work then I realized they are really deserve it.

Approximate cost of services:
$249.00
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Company Response

Thanks for the kind remarks. We are delighted to hear about your experience. We'll always be available for service, anytime you need us!

Jonathan in Toronto
Jonathan in Toronto
0 reviews Coquitlam, BC
10/10

Price was reasonable

Needing a couple of air conditioners installed ready for summer, and went to a couple of companies for quotes. This company replied very early and they were prompt and efficient. Also their price was reasonable.
They were accommodating in booking my installation, and the team who completed it were efficient and did quality work. Thank you so much guys.

Approximate cost of services:
$200.00
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Company Response

Thanks for the kind remarks. We are delighted to hear about your experience. We'll always be available for service, anytime you need us!

Ramiro in Toronto
Ramiro in Toronto
0 reviews Ottawa, ON
10/10

They were great in assisting me with replacing our water Heater.

They were great in assisting me with replacing our water Heater. I am very happy with their service all the way from giving us a quote until replacing the unit. They were able to get it installed within a week in middle of the winter & that so for an affordable price. Really appreciate them.

Approximate cost of services:
$320.00
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Company Response

Thanks for the kind remarks. We are delighted to hear about your experience. We'll always be available for service, anytime you need us!

PC
PC
0 reviews Coquitlam, BC
0/10

Stay Away, part changer

Update: in reply to a comment below, Pro West tech promised me he will fix my heat pump for $1500 so I paid. What is this comment about I wanted to get it fixed for free?? The tech misdiagonosed the problem and kept changing parts that were unnecessary. I found another company, who came and correctly diagnosed the problem in less than 5 min. My heat pump is working properly thanks to a skilled HVAC tech. You should train your tech better rather than accusing customer with this non-sense. This company took $1500 from me for nothing. Avoid at all cost. -- Pro West Heating & Air Conditioning wasted $1500 from me. They refuse to honor 100% guarantee. Stay away at all cost.
My air conditioner was not blowing cold air so I called Pro West Heating & Air Conditioning, based on their good reviews. Sean, the technician showed up. He diagnosed the problem and told me that I need to replace the control board and the fan motor. I told him since the heat pump is over 10 years old, I did not want to spend so much money unless he is 100% sure about the problem. Sean assured me that he will guarantee 100% he will fix the problem. He assured me that if the AC is still not working after spending $1500, he said he will fix it for free until it is fixed. So I trusted his words went ahead and spend $1500 on 10 year old heat pump. After Sean replaced the control board and the fan motor, the problem still existed. I called him so many times but every time he comes, he just told me the unit is working fine, even though it is making a loud noise and fan not turning on. Sean told me to just put on E-Heat setting and not use the heat pump. He promised to contact the manufacturer to fix the problem but that never happened. After months and months of waiting, he now tells me there is a gas leak which is the cause of the problem. Really!? So he replaced the control board and fan motor for nothing. He refused to admit his misdiagnosis and refused to keep his promise of 100% guarantee. I had owned and operated a motel for over 20 years and used so many trades people but I never met such a dishonest repairman. I tried to resolve the issue directly but they just do not care. There are many other honest HVAC companies, I would avoid Pro West Heating & Air Conditioning at all cost.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

Peter,

First of all, we appreciate you choosing us in the first place, and we are sorry for the inconvenience. With all the respect, we have to say that your story does not contain everything. We did what what we had to as pro that you hired and you just paid what we did. It is not really not really our responsibility that your system fails with a different problem. Secondly, if you could what could be wrong with your system, why don't you repair it yourself? The only reason that you have posted this review is that we did not let you to take advantage of kindness and services. So, to all the audience, this gentleman wanted us to back there and fix his heat pump for absolutely free which we did not attend into an agreement.

Thanks for time reading our respond.
Pro West Heating & Air Conditioning

Ed
Ed
0 reviews Coquitlam, BC
10/10

Furnace and AC Installation

Excellent service. The guys were respectful, efficient and well-organized. They notified us ahead of their arrival and showed up on time. They were dependable and provided professional service.

Approximate cost of services:
$16,438.00
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Company Response

Thank you so much for the wonderful review!

Pro West Heating & Air Conditioning

John in Toronto
John in Toronto
0 reviews Coquitlam, BC
10/10

Heating System Repair

They came on time and fixed our issue right away. Thanks you so much for your prompt service.

Approximate cost of services:
$879.00
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Company Response

Thank you so much for the wonderful review!

Pro West Heating & Air Conditioning

Jessie in Toronto
Jessie in Toronto
0 reviews Coquitlam, BC
10/10

New gas Furnace and A/C Install

Pro West Heating & Air Conditioning was one of the HVAC contractors that we asked to give us a quote on a new central air conditioning installation. The scheduled tech came right on time, went over everything and learned so many thing about system. He was really knowledgable and explained everything. We hired Pro West Heating & Air Conditioning to replace our gas furnace and install a new air conditioner. They is done as they planned. They did so much over than they promised. We are really happy with the job they did for us and we have already recommended them to our friends and neighbour. Thanks again

Approximate cost of services:
$16,000.00
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Company Response

Thank you so much for the wonderful review!

Pro West Heating & Air Conditioning

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pro West Heating & Air Conditioning

Pro West Heating & Air Conditioning ltd has been operating locally since 2008. We provide a wide range of Heating and Cooling services, repairs, installation, annual maintenance, and of course replacement.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces Boilers Heat Pumps Air Conditioners Hot Water Tanks Water Heaters
SERVICES
Maintenance Service Repair Installation Replacement
BRANDS
Trane Lennox Career York American Standard Ameristar Run-Thru Coleman Ducane Air Ease Daikin Rheem Weather King Armstrong Concord Napoleon Brayant Payne Navien Rinnai Bosch IBC
WEBSITE
https://www.prowestheating.com/
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
7
RETURN POLICY
100% Refundable
PAYMENT METHOD
Cash - Cheque - Debit - Visa (Credit Card)
LICENSES
HVAC Contractor
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All of our services have warranty on everything that we do!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.