Structured Restoration

Formerly Restoration 1 Niagara
Fire & Water Damage Restoration
St. Catharines ON L2T 1J7
Write a Review
Write a Review

Recommended Professionals

90%(8 reviews)
99%(13 reviews)
98%(194 reviews)
90%(8 reviews)
99%(13 reviews)
98%(194 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Structured Restoration

Average customer rating:
9.1 10 (25 reviews)

Sort by

Victoria McCrie
Victoria McCrie
2 reviews Smithville, ON
2/10

Sewage back-up

Paul responded quickly to our desparate call and in less then 24 hours had a team at our home to remove all the damaged materials due to sewage back up. We couldn't believe that the team handled a bad situation for us so effectivley and the horrific smell was gone completely in such a short amount of time. The crew was outstanding; they were polite and clean. Now, having experienced the flood and clean-up and what it truly enatails to get it rectified I would do things differently and this was a teachable moment for me, though a costly one!

Review has 1 previous version
Approximate cost of services:
$13,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Vic, The pleasure was all ours. I am happy we were able to help you in a time of need. Hopefully you will never need our services again, but if you do...we are here for you!!!

mike_jed123
mike_jed123
1 review Welland, ON
10/10

Sewer back up

After we found out that we had a sewer back up we were undecided whom to go with to help us clean up the mess. We called restoration 1 and they were there in less than 2 hours to help us out. The crew was amazing and very helpful. If anyone was to deal with any kind of situation restoration 1 are the people to ask.

Approximate cost of services:
$17,200.00
Was this review helpful?
Company Response

I am glad we could assist you during that stressful time!! You guys have been awesome to work for!

abowles
abowles
1 review , ON
10/10

Sewer backup clean-up

Restoration 1 Niagara responded to a sewer backup call at hour house very early in the morning. Prompt, courteous, professional, and very thorough. I will gladly recommend them to family and friends

Approximate cost of services:
$1,300.00
Was this review helpful?
Reba  in Toronto
Reba in Toronto
1 review Smithville, ON
10/10

Basement flood

I came home to water dripping down my stairs. I was very distraught to say the list. After speaking to my broker they referred Restoration 1 and Paul showed up at my door within the hour. His professionalism and calmness made me feel comfortable for them to start the job that night. Two technicians showed up at my house within an hour of Paul arriving and removed the carpet and set up some drying equipment. The whole job took approx. 8 hrs and the guys stayed until they were finished. Restoration 1 was able to bill my insurance company directly and I was extremely happy with their service. I would and have recommended them to several family and friends.

Approximate cost of services:
$10,000.00
Was this review helpful?
YM
YM
1 review Hamilton, ON
10/10

Basement Scare

there is no better feeling than buying a new home and the basement flooding in the first week.....NOT!
I quickly got a hold of this company and within minutes they were at my house cleaning and disposing. they took care of all the necessary documents with the insurance company. within a month I had my basement restored and the initial cause rectified. From start to finish - I was in good hands. The owner Paul, walked us through the entire process and his time was greatly appreciated.
I recommend everyone having his contact info - you just never know when you'll need some help!

Approximate cost of services:
$30,000.00
Was this review helpful?
Hannah secord in Toronto
Hannah secord in Toronto
1 review Fort Erie, ON
10/10

Carpet removal

Thanks for trying to save the carpet in are master bedroom it worked out for the best of us tho, the new flooring looks amazing. you guys did such a good job and we just wanted to let you know we appreciate all your hard work.
Best regards- Hannah and Michael

Approximate cost of services:
$3,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Fire & Water Damage Restoration pros in St. Catharines?