Truck arrived 4.5 hours late, and already half filled with the possessions of another family. Discourse ensued, we were told "you have booked a consolidated move" which we had not. No other trailers were available and so we had to reschedule our pick up to the following day. Crew were promised to arrive between 8-9am. Actual arrival time was 11:30am, and truck loading was completed near 8pm. Original delivery day to our new home (out of province move) was 4 days later. We have now been in our new house with NONE of our possessions for TWELVE DAYS. Delivery was promised "between 8th-11th March", then "on or before 14th March". We still have NO idea where our trailer is (still in Ontario? somewhere in Nova Scotia? somewhere in between?) and NO promise of a delivery date. This is an absolute horror show of a moving company.
- Approximate cost of services:
- $17,000.00