Clementine Pool and Spa

****UPDATE - arrests have been made in this matter. I am
Unable to share link due to word exclusions*****

Clementine Pool and Spa signed a contract to build an ICF pool for me. I paid him a deposit. He claimed he had applied for permits from the city, getting a survey of my property, pool design, pool equipment, dig permissions. He did not complete any of this work, even though he said he did. I have verified this with the city and all sources noted above.

When I found this out, I terminated the contract and demanded my deposit back. He has refused to return my deposit and does not respond to my calls and emails.

I got zero service for the deposit I provided. The company and individual have many opportunities to make this right but are not.

We hired Clementine and spent months planning the pool and gave a 20k deposit. Our contract stated our pool would start on June 1st and complete 10 days after and we have not heard back from Clementine in over 2 weeks. We have no idea what is going on or if the pool will ever be started. We called the city, and no permits were ever submitted or paid for our project. We paid the deposit on Visa and requested Visa do a chargeback as there is zero communication about our project. We had a deck and hot tub before the project and removed everything for the start date of the pool. The pool never started there are no materials no holes no revised contract or revised timelines nothing just every day when we ask for status, we are told it is tomorrow, this has caused serious health issues and stress. The constant calls and emails and texts that go unanswered have put our family under great stress and I had an anxiety attack that I thought was a heart attack. I am hoping this review will make the company resolve our issues and stop the constant run-around. We will update if anything changes but currently we have a failed contract and no answers or timelines.

Last fall we had a lap pool and cabana put up, we couldn't be happier. I will say that they are sometimes difficult to get a hold of, but are pretty good at being prompt with emails and follow ups.

I too lost my deposit.
I too got ghosted.
I too was left an unfinished mess without permits.
I was left a dangerous unfinished mess actually. Post holes left in the ground that my 83 yo mother injured her ankle on. NO railing whatsoever left on the second story balcony... that's when they disappeared.