High Stream Moving

I contracted them to move my family and I's apartment in August and paid the required deposit, it has been 2 months now and they have not shipped my items yet, it's not even enough that they have absolutely refused to do their job, but also that these people are, inconsiderate, and will not accept their fault, they will try to find lame excuses l, they will deliberately avoid picking your calls, will not respond to your mails and text messages (mind you, they will promptly respond to all your enquiries right until you pay that deposit).
Now I want to retrieve my luggage from them and they are asking me to pay for 3 hours works by their movers (at 150cad/hr, note that they spent less than an hour in total at my place), and another holding fee of 300 or so. How am I the one paying for a job you did not complete?
I have never contracted out work with a worse company than them.
I have stopped calling their office line because they don't pick (the last time anyone picked my call was on the 12th of September), when they claimed my item has not been shipped because I didn't include a copy of my passport data page in the documents I sent earlier, but I did that over a month ago and still nothing!!
I have no good experience with them and just putting this here so other prospective movers will not fall victim and be preinformed about the potential emotional, financial, physical stress they will be putting themselves through if they choose to use HIGH STREAM MOVING.