Northern Restoration Inc.

We hired Daryl to renovate our kitchen, redo flooring in 4 rooms and do a built in shelf in the bathroom. It started very well, he was attentive and responsive and we felt confident in the reno. He was patient when we added additional electrical work and demo. There were time delays (due to COVID) but understood the reno to take approx 3 weeks.

From the beginning, we had concerns with the sub-contractors attention to detail. The flooring and transition strips had to be redone and fixed numerous times, and to this day there are still gaps in the floorboards in 4 places and the transition strips are loose.

There were other concerns with attention to detail:
1. Some of the quarter round was crooked and had to be redone
2. One of the new shelves in the bathroom is not fully stained and one is longer than all the others
3. The dishwasher was never hooked up
4. There is a gap between the new floor and the old floor in the bathroom that we were left to solution
5. One of the kitchen backsplash tiles is already cracked, and some of the grout has holes and is cracking

In addition, there was a lack of understanding on our asks:
1. We asked for a built in microwave, and we were given a simple shelf. I was given the wrong measurements and had to return the microwave I originally purchased.
2. We asked for a built in rack for our baking supplies. It never came and when he went to order it, it turned out to be plastic and very cheap looking.
3. We asked that the kitchen pantry have pull out shelves. 4/7 shelves are pull out.

Additional delays:
1. There was a mix-up with the cabinet ordered and had to wait 2+ weeks for the correct one
2. A cabinet slow close never came and a cupboard shelf arrived week of Feb 14.
3. Reno started Oct 18. Floors were still being fixed Dec 22.

We paid in full in December, even though we were still waiting for a cupboard shelf and slow close, and we messaged February 11 on the two outstanding items as well as ongoing concerns we still have with our flooring, and there has been no response (it is now March). The cupboard shelf arrived from the kitchen manufacturer, and she was the one that advised the slow close is not coming.
We now have to bring another contractor to come in to look at the floor and transition strips and install the dishwasher. For the amount of money we paid, we definitely expected more. Based on the lack of attention to detail and the lack of communication now that we have paid, we would not recommend.