We hired Amista Homes to do a complete main floor renovation in our bungalow. The overall look and feel of our newly renovated house is warm and inviting! When people come to our home, they all comment on how beautiful it looks. Throughout the reno, Sam remained calm no matter what minor set backs he faced.
During our renovation, we had some issues with the electrical, plumbing and flooring sub-contractors.
The plumber cut through a joist, which is against code. When Sam was informed, he sent a more experienced plumber under the supervision of an engineer, to make the necessary repair.
The flooring contractor covered up a heat vent with the cover in place and we did not realize until 6 months later when we were looking at old photos. When Sam was informed, he sent the flooring contractor the next day to fix this error.
The initial plumber who did the work in our house make several careless mistakes. He dragged a new toilet across the floor and scratched new flooring. He also dripped plumbers glue and put a few small holes in our new floor.
We enjoyed working with Sam. He stands by his work and will come back to fix mistakes. However, we suggest he supervise his trades more closely to avoid careless mistakes in the future.
- Approximate cost of services:
- $160,000.00
- Company Response
Thank you for taking the time to share your feedback about your experience with Amista Homes. We are thrilled to hear that you are pleased with the overall outcome of your main floor renovation and that your home now exudes a warm and inviting atmosphere.
We sincerely apologize for the issues you encountered with the electrical, plumbing, and flooring sub-contractors during the renovation process. It's disheartening to learn about these challenges, but we are grateful for your patience and understanding as we worked to address them promptly.
We appreciate your recognition of Sam's calm demeanor and his commitment to resolving any setbacks that arose. Customer satisfaction is paramount to us, and we are glad to hear that Sam's dedication to his work and responsiveness resonated positively with you.
Your feedback regarding the need for closer supervision of our trades is invaluable to us. We take it seriously and will use it as an opportunity to improve our processes to ensure that future projects meet our high standards of craftsmanship and attention to detail.
Once again, thank you for entrusting Amista Homes with your renovation project, and please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with in the future.
Warm regards,
The team at Amista Homes- 416 722 6912