We wanted to finish our basement as a legal apartment for my parents. We always conveyed this to all contractors we had inquired with including this company. So when we were given our initial quote on the first meeting (where my husband and I signed and put down $2000) we thought that the quote given would be the cost of the project. I knew that there would probably be added costs in the end of it all, but figured it would be close to the quote in the end. When we had the meeting in the showroom to pick our selections for finishes (which I did like that process) we were gobsmacked at the cost given to us at the end of that meeting. It was practically double the initial quote. When I had questioned that, I was told that I was not quoted for a legal basement apartment although I know my husband and I had communicated that from the start. At this point we already felt committed and I did have some faith that these guys would deliver a nice space in the end (this is a learning experience for us and a big character check). We were not happy that the initial quote basically doubled by the end of the selection meeting but when I had previously inquired with other contractors regarding a legal basement apartment the costs were pretty much to par. We just felt like we were in a "bait and switch" situation. The company could improve greatly with their sales approach and transparency in that way. A company that is fully transparent regarding finances and cost would benefit greatly in gaining full trust of their clients.
With that being said we are satisfied with the work that was done and all the workers that came to our home to provide a safe and nice space for my parents to live in. All workers were courteous and professional and always left the space clean at the end of their work day. I appreciate Camillo working really hard especially in the end to patch up any rough finishes. It took longer than expected to finish but the end result was a safe legal basement apartment for my parents that is cozy and well done- a space that they enjoy.
- Approximate cost of services:
- $100,000.00
- Company Response
Thank you for your feedback, Katrina! Our sales managers are exceptionally knowledgable and we have no doubts regarding their transparency. Although we can certainly sympathize with your feelings regarding the budget, when significant changes and additions are made to the originally quoted design, there will of course be commensurate cost increases. Had you been more transparent in your concerns, the team could have stuck to the original plan and/or we could have come to a mutual release. That being said, we do apologize for any misunderstanding or unease this may have caused your family, and we wish you all the best.