Superior Plumbing & Heating

I call them to get my drains cleaned twice a year as they are a professional company. When I requested same-day service, they never failed to deliver. Their prices are reasonable, yet the work they provide is of the highest caliber possible.

I've been a customer of Superior Plumbing and heating for a long time, and I'd like to add my voice to the chorus of praise. They have some of the top plumbers working for them. They're my go-to source for water quality testing because of their low prices and reliable service.

Whenever my water heater needs a checkup, I always call John from Superior Plumbing and Heating. His knowledge of the subject is extensive.

Plumber arrived after the scheduled 4-hr window, took a look at the problem, seemed to fix the leak, then said it would require extensive work to properly fix, somewhere in the vicinity of $850. We said that seemed high to us, and he asked us to "name a price" and that he'd "try to work with us on it". Paid $111 for the service visit. We said said we'd think about it. Next day, leak returns, and we call for a return visit. We were charged another $111, but this time with no repair work whatsoever. Plumber told us on both visits he'd send a quote for the extensive work he thought needed to be done. Never received this. Meanwhile, another plumber took a look at the problem and said he can fix it for around $190 plus parts. Worst service ever - avoid.

TLDR: They broke my faucet threading and pipes (which led to water leaks) and went away. Promised sending someone to fix but never show up. Manager Jason refused to return call.

Details:

We have a broken faucet and got the replacement part from manufacturer. We need help to replace it and we contacted Superior Plumbing. Their guys came, unscrewed, turned around and checked about the faucet, then they said they couldn't fix it because it's not a conventional faucet (however the manufacturer sending the replacement part under warranty and said it's just a straight forward replacement).

One of their guys "David" claimed that the pipes and threading were needed to be redone, instead of replacing the faucet alone. He said it is an extensive work and would cost several thousands more. Then he put things back and left.

Later on, water was found leaking from the base of the faucet (even not turning on) and led to water leakage at the underneath basement's ceiling. Water was dripping from the ceiling and soaked the walls and floor. Many things were ruined.

We called Superior Plumbing again and they promised to send someone to fix it but never show up. We asked for their supervisor (later known as Jason). However Jason was forever in meeting and refused to return call.

The faucet was broken but never had an issue if not turning it on, for months, until it's touched by their guys. I suspect their guys came in and tried to create a bigger problem by breaking more things further so that they can charge for more. It's just they didn't expect now the problem is bigger than they imagine.

Now they are trying to avoid the liability and want to get away from this.

Don't trust any review. Check out the complaints on "Better Business Bureau" about Superior Plumbing and don't make the same mistake as mine.

Clogged drains were caused by food and I couldn't repair them - I didn't even have any tools. The techs performed an excellent job, but most importantly, they were really fast. Thank you very much.

I was really impressed with the professionalism and courtesy of the members of the crew that worked on my sewage backup repair. Everything was cleaned up when the job was finished, and the team was courteous and efficient throughout the process. So, I'II be sure to tell my friend about them.

I need an emergency plumber since my bathroom had a large leak, so I called this company as I came across their site online. Thank goodness I live in a private residence, but I suppose I could set up a wonderful swimming pool for my neighbors if I really tried. Thank you very much for your assistance, folks.

Superior Plumbing and Heating came up when I searched for a commercial boiler servicing near me. I asked for the tech to come out the next day. All was done really fast and the tech even advice me on future maintenance.

Every time we have a problem with one of our restaurant's units, the 24-hour assistance of Superior Plumbing and Heating is fantastic. Dealing with this company is a positive experience only. Their prices are not lower than those of their industry rivals, but the service is worth it.