They cancelled the job the week they were supposed to begin!
Started communication with Trevi on Jan 29 for a bathroom remodel to help with accessibility issues for a senior. After four visits to the house, a deposit and signed contract, the job was supposed to commence the week of March 29th. I received an email on March 30th informing me the job was cancelled because of a "sudden change in company" The contractor in charge of my job had resigned. I was not offered another date. The deposit was returned the following week. Now we are back to square one.....my father will now have to wait even longer.
- Approximate cost of services:
- $10,000.00
- Company Response
Hi Andrea,
Thank you for your feedback and for taking the time to explain your concerns. We totally understand your frustration and we're taking this feedback to improve our processes. We had an unexpected circumstance occur with the contractor and timing of the project and we apologize for the inconveniences this situation has caused. We can't fix the past but we are committed to improving the way our staff serves every customer.
Thank you,
Trevi