GNA Appliances

Appliance Repair
Vaughan ON L4K 0A8
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91%

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Reviews for GNA Appliances

Average customer rating:
9.5 10 (236 reviews)

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Aubrey in Toronto
Aubrey in Toronto
1 review Richmond Hill, ON
10/10

dishwasher service

This company was impressive. I called them for a repair service when our dishwasher ran into a hitch last Monday. I asked if they could come as soon as possible because I will be going out of town this weekend. They kindly agreed to come the following day. The technician they sent to our house was friendly, reliable, and hardworking. He efficiently and thoroughly worked on the dishwasher to fix the issue. He effectively restored it to normal, which made me so pleased. I also appreciated how he cleaned up the place before leaving and asked me if I needed more help. Next time I need appliance repairs, I know now who to call.

Approximate cost of services:
$265.00
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Company Response

Thank you for recognizing our efforts. We always aim to provide value to our customers, and your feedback tells us we're doing just that!

Alphonse in Scarborough
Alphonse in Scarborough
1 review Whitby, ON
10/10

washer repair

We are thankful for this companys fast and professional assistance. My mother called me yesterday because her washer wouldnt spin. I came to her house and tried troubleshooting the appliance myself, but nothing worked. I hired this company, and they were outstanding. They promptly responded and were upfront about the pricing.
will defiantly use them again in the future

Approximate cost of services:
$250.00
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Company Response

Thank you Alphonse for the review.
Your satisfaction is our top priority.
Thank you for your business.

Private User
Private User
Private User reviews Burlington, ON
10/10

LG washer repair

Leaky washer, called for service repair
Was complete within 3 days by knowledgeable, experienced, professional, personable and
Friendly technician

Approximate cost of services:
$500.00
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Company Response

Thank you very much for your kind words.
We appreciate your business.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Dishwasher repair

Shaqed from GNA Appliances came asap after I called. He was prompt, polite and professional. He fixed the problem. Clearly explained what was wrong, advised what to do in future and left within an hour. I would highly recommend Shaqed and this company. From my initial call for service to solution it was easy. 5 star.

Approximate cost of services:
$100.00
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Company Response

Your continued support is our strength. Deeply grateful for your wonderful review.

Private User
Private User
Private User reviews Oakville, ON
10/10

Dryer not heating

Shaked/Shaqed was my service rep. He was professional, personable and very informative. My dryer had stopped heating; yet worked when he arrived. He asked me several questions and deduced from my answers that the dryer exhaust hose was plugged. He suggested I call a service that blows out plugged dryer exhaust hoses before using the dryer again. I am grateful to Shaked because without his knowledgeable advice I could have started a fire had I continued to use the dryer. I will definitely use GNA again should I have issues with any of my appliances.

Approximate cost of services:
$75.00
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Company Response

Thank you for the review and the kind words.
We appreciate your business.

Jerry
Jerry
1 review Vaughan, ON
10/10

Thank you GNA appliances

Shaked the technician was extremely proffsiaonal, the customer service was very friendly and understanding.
Now I have my dryer working and all in all the repair was very affordable.

Approximate cost of services:
$285.00
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Company Response

Your appreciation means so much! Your feedback is a testament to our hard work.

Private User
Private User
Private User reviews Toronto, ON
10/10

Very honest people

The call center customer service was very pleasant and professional and friendly. The technician that came to my house was extremely knowledgeable and friendly. I can't say enough about how satisfied I am with the appliance repair service that provided by GNA Appliances. It was a wonderful experience. And I already recommended them to all of my good friends and my close family.

Approximate cost of services:
$250.00
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Company Response

Thank you very much for reflecting your good experience with us.
We appreciate your business.

Faith in Toronto
Faith in Toronto
1 review Toronto, ON
10/10

refrigerator repair

We noticed that our refrigerator was not cooling like it was supposed to do. My husband called this company, and they were ready to assist us. Their technician came here to check the condition of the fridge, and he executed the repair right away. The service was efficient. It also did not cost much money.
will defiantly recommend GNA for any appliance repair service

Approximate cost of services:
$220.00
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Company Response

Thank you Faith for the kind words.
Our clients are our top priority, we are happy you're satisfied with the service.
Thank you for your business.

Aaron D in Toronto
Aaron D in Toronto
4 reviews Toronto, ON
0/10

Freezer Defrost Issue

I have used GNA on many occasions with good results for different rental properties. My last (and final) experience with them was bad. I paid them $540 over two visits to fix a freezer with ice buildup on the bottom. First time they cleaned the drain hose and charged $250. Second time (100 days later and out of 90 day warranty) they cleaned the drain hose and replaced a defrost thermostat. 110 days later problem occurred again. This time they want to "replace the defrost thermistor again , as well as the heat transfer loop." for $350. I was OK to proceed if they would provide me with a 1 year warranty (since this was my third visit for the same issue). Despite being a repeat customer over many years, they simply denied my request and said find someone else.

Approximate cost of services:
$540.00
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Company Response

Thank you for your feedback. We have reviewed your records and held several discussions on the matter. As previously mentioned, we successfully repaired your refrigerator on May 18, 2022, addressing the drain system issue and ensuring its proper functionality. Subsequently, on September 16, 2022, we attended to a separate concern by replacing the Defrost Thermostat, providing you with a generous discount in recognition of your status as our valued customer. Following this, your refrigerator operated without any issues.

On May 3rd, 2023, marking one year since the initial repair and eight months since the second intervention, you contacted us to request a discounted repair along with a one-year warranty. In the spirit of prioritizing exceptional customer service, we extended an offer of a six-month warranty and a reduced labor rate. Regrettably, we acknowledge that you opted to decline this proposal.

As a company that is deeply committed to delivering unparalleled customer satisfaction, we proposed solutions that were devised to prioritize your contentment, even if they were to be of minimal gain to us. We sincerely apologize for any negative emotions that may have arisen from this situation. It remains our fervent desire to continue serving you in the future.

Please be assured that our lines of communication are always open, and we eagerly anticipate the opportunity to be of assistance at any point in time.

Best Regards,
GNA Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about GNA Appliances

For high-quality service, low prices, minimum waiting time, GNA Appliances Ltd is ideal. We are a professional company, with many years in this business, with an impeccable reputation and fully trusted for any appliance repair in Toronto, Ontario.
As the number one Toronto appliance repair company, we meet all standards, exceed every customer’s expectations and also, go out of our way to serve everyone in the best way. That takes daily efforts, hard work, persistence, commitment – qualities that perfectly describe our team; a team that happily takes your request and goes above and beyond to cover it. When it’s time for home appliance repair, installation, or maintenance in the extended area of Toronto, talk to us. Let our team remove all burdens off your shoulders.

CATEGORIES
Appliance Repair and Appliance Retailers
SERVICES
Appliance Service, Dishwasher Repair, Dryer Repair, Oven Repair, Refrigerator Repair, Washing Machine Repair, Freezer Repair, Stove Repair and more
BRANDS
servicing all the major brands
SPECIALITIES
Appliance Service, Dishwasher Repair, Dryer Repair, Oven Repair, Refrigerator Repair, Washing Machine Repair, Freezer Repair, Stove Repair and more
WEBSITE
https://gnaappliances.ca/
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
we accept all major credit cards
LICENSES
Certified and Bonded
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
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