Reviews

0/10

I have used GNA on many occasions with good results for different rental properties. My last (and final) experience with them was bad. I paid them $540 over two visits to fix a freezer with ice buildup on the bottom. First time they cleaned the drain hose and charged $250. Second time (100 days later and out of 90 day warranty) they cleaned the drain hose and replaced a defrost thermostat. 110 days later problem occurred again. This time they want to "replace the defrost thermistor again , as well as the heat transfer loop." for $350. I was OK to proceed if they would provide me with a 1 year warranty (since this was my third visit for the same issue). Despite being a repeat customer over many years, they simply denied my request and said find someone else.

Approximate cost of services:
$540.00
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Company Response

Thank you for your feedback. We have reviewed your records and held several discussions on the matter. As previously mentioned, we successfully repaired your refrigerator on May 18, 2022, addressing the drain system issue and ensuring its proper functionality. Subsequently, on September 16, 2022, we attended to a separate concern by replacing the Defrost Thermostat, providing you with a generous discount in recognition of your status as our valued customer. Following this, your refrigerator operated without any issues.

On May 3rd, 2023, marking one year since the initial repair and eight months since the second intervention, you contacted us to request a discounted repair along with a one-year warranty. In the spirit of prioritizing exceptional customer service, we extended an offer of a six-month warranty and a reduced labor rate. Regrettably, we acknowledge that you opted to decline this proposal.

As a company that is deeply committed to delivering unparalleled customer satisfaction, we proposed solutions that were devised to prioritize your contentment, even if they were to be of minimal gain to us. We sincerely apologize for any negative emotions that may have arisen from this situation. It remains our fervent desire to continue serving you in the future.

Please be assured that our lines of communication are always open, and we eagerly anticipate the opportunity to be of assistance at any point in time.

Best Regards,
GNA Team

10/10

We have used Angel movers on 5 occasions for our moving needs. The price is competitive and fair. Most of the time the experience is pleasant and easy, but it really depends on the "crew" that is assigned to your house. On one occasion the crew was a little rough around the edges. The other four times, they were very good. I am leaving a 5 star review because the company deserves that rating based on my experience with them. I would however like to disclose that the company sent me an email asking to leave them a 5 star review in return for a $40 gift card to a restaurant/store of my choice. I do not like this because lots of people who had bad experiences will still leave positive reviews to get the free gift card.

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
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Company Response

Hi Aaron!
Thank you so much for your kind words and wonderful review. We have been honored to be your mover for several years, and appreciate all of you so very much.
Just to clarify, we would never set out to purchase a review, or suggest what a customer would write, or sway their opinion either, as you are suggesting here.
The vast majority of our reviews are spontaneous reviews which our customers leave of their own accord without a request from us.
We have given some of our long time customers, repeat customers, and special request customers, a token of our GRATITUDE for their business, and their time in writing a review about their experience with us.
It is our way of saying Thank You ... that is all.

We wish you all the best and look forward to your family moves in the future. Have a wonderful summer.

10/10

Sunder & Eric did a great job. I am very meticulous and the installation exceeded my expectations. The bracket I supplied did not work and Sunder went back to his shop to pickup a new bracket which he provided to me at a reasonable rate. My HDMI cables were not long enough and Sunder also had extra ones which he provided at a reasonable rate. Great job guys, would highly recommend.

Approximate cost of services:
$450.00
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Company Response

Thank you for your review and recommendation. The entire team take pride in what they do and enjoy getting positive feedback from satisfied clients such as yourself.

Disposal Maxx

First Review

0/10

Scheduled a float for 26 ton excavator for 6am with Peter. Float broke down so they sent a smaller float which could not carry the machine. Had scheduled 6 tri-axle trucks through brokers for the day and had to eat the cost. Put me one day and a ton of money behind schedule.

Approximate cost of services:
$400.00
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