GNA Appliances

I understand why they have a five star Google review & their HomeStar ratings are so high!

Earlier today around 9am when attempting to do my first load of laundry, there was a huge & sudden leak from the bottom of the washing machine. I checked & realized it was not just loose hose. So I used google to find someone who could come to diagnose and possibly fix the problem with my 13 yr old Kenmore washing machine. The person who took my information was courteous and promised to have somebody show up between 11 AM and 2 PM.

As the problem seemed pretty bad to me, I also looked for a local laundromat and then for a new washing machine in case I got bad news.

At lunchtime, a very friendly Ilya showed up and quickly took apart my washing machine looking for the problem. He was honest and upfront when he realized he had bad news and he apologized when he told me there was a crack at the bottom of the machine.

Ilya even took a picture to show me because it was at an awkward angle and told me that it could be fixed but it would be expensive and he apologized again. Before he could say more, I said it’s a 13 year old machine so I think I just should probably buy a new one. He agreed that was a good idea & what he would do in my position.

Before he left, Ilya put everything back together and apologized again for not being able to give me better news.

I really appreciate the care & prompt service that I received today. I’ve saved the company’s information in case any other 10+ year appliances that I own break down & I need someone to come to tell me honestly what is wrong.