Dishwasher was leaking water continuously. Looked for a local repair company with good ratings. Unfortunately, didn't realize that sites can pay for good reviews. Contacted a supposed Oakville appliance repair company to come, $75 for the visit, which would be included in the repair bill but they would not give me an overall estimate. For a half hours work, the tech shut off the leaky valve and said he would have to order a new water inlet valve and come back. Labour $142.50, water inlet valve $69.07, tax $27.50 for a total of $239.07 He came back 2 days later to install the valve, half hour work, Labour $142.50, water inlet valve $69.07, tax $27.50 for another $239.07. Total payment $478.14
The cost of the job seemed overly inflated and I called 4 other repair centres who agreed I was overcharged. A good company would have had the valve to replace the broken one and not have to charge for a return visit. One company said it would have been $90 for a half hour plus cost of parts. On average, they would have only charged about $200 for the job. One company said if they had to come back to finish a repair they wouldn't have charged for the second visit. I looked up the cost of the valve on Amazon and it was roughly $30 and I was charged $138.14
The name of the company was xxxxxxxxx xxxxxx Oakville (can't put company name in) yet the receipt said GNA Appliances Ltd
I would not recommend this company.
I have since spoken with the company representative and have reconciled our differences. In future, I would be more cautious about where the positive reviews are posted and get several estimates so I know what a fair price for work to be done is. The small family businesses were very helpful when contacted with my queries.
- Approximate cost of services:
- $480.00
- Company Response
After our initial response(see below), the client contacted us, unhappy with the agreed-upon payment. Prioritizing client satisfaction, we issued a refund of over 50%. The service, comprising two visits (assessment and repair), parts, and labor, was completed for $200+tax only.
INITIAL RESPONSE...
We have made several attempts to get in touch with our esteemed client, but unfortunately, we have not been successful in reaching them. Initially, the client received a comprehensive quote for the repair, and they agreed to all the associated charges.Post-service completion, however, the client expressed dissatisfaction with the pricing which agreed upon initially.
Our commitment is to ensure the happiness and satisfaction of all our clients.
Therefore, we encourage every client to reach out to us at any stage, whether the service is completed or not.
We are dedicated to addressing their concerns and ensuring their contentment.Upon reviewing our records, it appears that there were no calls received from the client to discuss the matter.
We value open communication and are eager to engage in a conversation to understand and resolve any issues they may have.
We extend this invitation not only to this valued client but to all our clients, urging them to contact us at any time.GNA Team.