Do not do business with this company
Stay away from this company. They did a 'fixed bid' job to paint the outside of our house. They missed painting 10% of the house, sloppily sprayed dark paint onto all the white areas, used multiple different white colours despite us giving specific colours, left garbage everywhere, then kept making unauthorized charges to our credit card. They claimed to have issued credits on our credit card, then issued more charges without the credits coming through. We have to repaint much of the white areas to cover up all the wrong colours. Edging was the worst I have ever seen. They have brought in 2 different crews to fix, and both left without fixing all the issues because it was going to take too much effort. We had to cancel our credit card to stop them from making unauthorized charges. Their bid was $10k, and so far they have charged us $20k. We have had the clean up their garbage, and have been had to hire another company at our own expense to fix the mess they made of our house.
- Approximate cost of services:
- $10,000.00
- Company Response
Dear Derek,
We trust this message finds you well. We wanted to address your concerns regarding the paint damages that you experienced. We would like to inform you that our company has taken immediate action by issuing a refund for the aforementioned damages. Furthermore, a dedicated team specializing in touchup work has been dispatched to rectify the situation.
We genuinely value your feedback and are committed to ensuring that every customer's experience aligns with our high standards of service. In light of the steps we have taken to address your concerns, we kindly request that you consider updating your review to accurately reflect the recent developments.
Thank you for your understanding and for giving us the opportunity to make amends. Your satisfaction remains our priority.
Warm regards,
Manager