Thank you for the review, and are happy to hear that the system is running well. Feel free to reach out to our after-service team for any additional questions you may have.
Hello,
Thank you for your understanding regarding some of the challenges we faced with COVID-19. It was definitely a strange time for us and we are still seeing some of the effects it is has had on the home renovation industry even up to now. We are happy you are enjoying your system.
Thank you for taking the time to reach out to us. In response to your review, and wanted to reach out and apologize if you felt that the process did not meet your expectations. We wanted to provide some clarification on the matter, as you said it was not a standard process for this particular project.
With regards to the electrical mast, the primary reason why the mast has to be relocated was Epcor noted to us that (1) the existing service Weatherhead is being the roofline with a round meter base and (2) that the conductors insulation is fraying. While we did conduct an on-site assessment of your property prior to installation, this was unfortunately not captured as an issue as we operated under the assumption that the existing electrical setup met the applicable electrical codes & requirements. The specific issue in question is not related to solar which is where our focus is. In order to make the changes to ensure that the existing deficiency related to the Weatherhead was remedied, we did ask our installation team to make the adjustment at our own costs. Thus helping to bring the home up to code outside of what is part of the solar installation contract. As the repair of the exterior façade was outside the expertise of our installation team and to ensure that the repairs were done to your satisfaction, we felt it would be best if you would find a specialized contractor company. Please reach out through e-mail or homestars regarding the invoices related to this and we can resolve the situation.
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Having launched in 2013, and since weathered numerous provincial policy and regulatory changes that have threatened the industry, Polaron has endured as the largest residential solar company in Canada—with over 6,000installs across the nation.
Operating locally in British Columbia, Alberta, Ontario, Nova Scotia, and PEI, we offer all-inclusive packages that include design, financial planning, installation, and professional maintenance.
Our dedicated team works tirelessly to ensure that each step of the process gets completed with care and precision. You get the best quality solar panel system as well as maximum savings, thanks to our innovative program that makes solar more affordable than ever.
