Polaron

Showed up in the scheduled days they told me to expect them. Completed the work as expected and were maintained a clean work site. Our system has been working very well in line with my expectations

These guys were amazing. They kept us in the loop the entire time, they simplified the process, and made it easy to deal with them. Highly recommend.

Wanted to report that the system I wanted from polaron is up and running as promised. The time it took was a bit long but in the end electricity is flowing off my garage roofthanks Chris and the team at polaron

Best service and affordable rates. Quick response and easy to communicate. They were very accommodating in each step. Very excited to be a part of Polaron Family!

After some investigation my wife and I decided solar was worth the investment. Given our budget we felt the long term of fixed power rates were more manageable than variable increases year over year to our Power Bill.
With a 10KW system for our home, we are projected to pay $159 monthly for power and over the course of the year project to be entirely self sustaining.
Throughout the process, Polaron communicated well for a nationwide company, always keeping us informed of the next steps. I do think they could benefit from a regional account manager, who may be able to handle more region specific questions specifically around CGH grant and other timings etc.
Regardless, we are very happy with our installation, and they worked efficiently to get it done. Absolutely no regrets in our choice to go with Polaron.

After a year of study and technical evaulation I decided to add solar power to my home .Being a senior on a budget I felt the long term of fixed power rates appealing as I expect the cost of Power to increase year to year. The stability of solar even with the cloudy days is worth the investment. I will also say that Polaron has been great to deal with and their technicians have been excellent workers.

They dont tell you if power outage even with solar you have no power and after your 15 year payment plan is up than you have to give them a lump some for the rest of it
Also if you sell your place like I did the new owner and myself called them after sending everything they wanted filled out to do the change and I NEVER GOT DONE AS THEY DID NOT KNOW WHERE ALL THE PAPER WORK WENT AND TRIED TO BLAME US AND SAID WE DID NOT SEND IT BUT WE HAD YHE POLRON REP ON THE PHONE AND HE WENT AND CHECKED AND TOLD US THEY RECEIVED IT BUT THEY STILL KEPT TAKING THE PAYMENT FROM MY ACCOUNT SO I HAD TO PAY ALMOST 20 every 3 months to put stop payment on them and fought with them for almost a year and I told them they will be dealing with my lawyer if they dont straighten this out now than got a call from a female rep and she sent everything to the new owner and I was with him and we filled it out again and sent it again for the 4 or 5 time and she finally got it switched over to the new owner but they manage red to get 2 payments out of my account for 84.16 each time so they cost me 168.32 on payments they took plus 4 payments of around 20.00 for stop payment which is another 80.00 so it cost me 248.32 which is BS and all because they do not know what they are doing when it comes to the paper work
STAY AWAY FROM POLRON SOLAR !!!!!!!!!!!!!

Polaron did eventually install the solar system, but the project as a whole was poorly managed, poorly communicated and stressful as a result.

They do not provide a dedicated contact/project manager, so you'll end up dealing with countless different contacts. Getting our system accurately quoted was a battle, as a random polaron person who had no idea about what you'd agreed to with someone else would put together some slightly off proposal for me to sign. Phone tag, emails would ensue.

Post installation support is unfortunately proving to be just as poor. I've been trying for two weeks to work with them to get the EMA device online. (It reports on the output of your solar, fills in cloud dashboard and accessible from app) They've just scheduled a call with me to resolve the EMA issue, so we'll see how that goes.

If I could do it again, I'd choose a different vendor/installer.

Update: Polaron reached out to ensure my system was up and running. The EMA issue was resolved. I still would absolutely not use them again, and would choose a different installer. Dealbreaker is: no single point of contact. The people I started working with dropped off the face of the planet part way through the setup. Unless they institute a project manager and single point of contact for the whole process, just walk away.

The concept of 0% interest sounds great.
The sales team makes you feel all warm and fuzzy AND then drops you like a hot potato. Asking follow up questions were not answered, tracking down the sales guy was impossible, being mislead to and more, made the 0% not worth it.

Polaron did an exceptional job on my installation. From the engineering inspection in 2020 through to the final installation they were effective and helpful throughout and the ability to track the project's progress through their on-line customer portal made it easy to see the progress. The local installers and the engineer assigned to my project kept me up to date from start to finish. Polaron's customer portal continues to provide daily updates on production. Polaron continues with excellent customer service, responding to my queries within a reasonable time. I am now waiting for them to introduce their battery back up system.