Was great at first, post install customer support is non existent
The initial sales team was great, but once the project started there was delay after delay. After 4 months after our expected install date it was installed, only problem is they didn't send the proper paperwork to Fortis for a meter install, adding another month and a half.
After service support seemed not to know what is going on, you will be on hold for 30-40 min before they answer if they answer at all. I have requested to speak with a manager of some sort to finally sort some of these issues out, requested 4 times through email and 3 times over the phone... no call back. I don't usually write reviews but this is the worst experience I've ever had with a company. If you want to save yourself a headache, choose a another company, there are many out there.
- Approximate cost of services:
- $15,000.00
- Company Response
Hi Braeden, we're very sorry to hear about this and appreciate you taking the time to leave us your feedback. We always want to provide our customers with the best service possible, and this is definitely not the experience we want you to have. Can you please email your project address to marketing@polaronsolar.com so we can take a look at this for you? Thank you.