Excellent craftsmanship, honest and professional
Sam and his team take rightful pride in their work, and they work extremely hard to make the entire experience an outstanding one. We had the runner and carpeting pulled up from two flights of stairs, and then had the stairs refinished. When the carpet was removed from one flight of stairs, we discovered the wood quality was too poor to refinish. Sam listened to what we wanted, continued to work to keep costs fair and reasonable, and provided clear expectations for the project. From initial estimate to completion, the communication and transparency were outstanding. They went beyond the call and eliminated the squeakiness of our old staircase, repaired railings, and completed all work tidily and on time. We are so pleased with the results and with how smoothly the project went, even when unexpected challenges arose. The entire team was so kind, skilled, and professional. They really care about doing not just a good job, but an excellent one.
- Approximate cost of services:
- $9,800.00
- Company Response
Thank you of your compliment and kind words Dori,
We appreciate your kind understanding of the challenge and unexpected stair treads/steps condition, and also made decision quickly to avoid delay of the refinishing works.
I am glad that you notice that we try to do more than what we should do and eliminate squeakiness of your stair steps, we did that because we have opportunity to do something that time and because there will be no opportunity to fix the squeakiness after we refinish and upgrade your stairs.
Thank you for your kindness, courtesy and cooperation from beginning to the end of the project which make your project successful.