LG Home Comfort

The biggest purchase mistake I've ever made in my life was buying from this company LG Home Comfort. It was a hasty decision that now I am suffering with and my biggest regret. They promised me 3 things as incentives to sign up with them and they did not follow through on any of their promises: a snowstand for the air conditioner, pay my closure fees to let me out of my previous contract with the previous company I was with, and a $1000 cashback cheque hand to me personally. All of these promises were also written down. I've contact them multiple times and it has been 3 months now! The management is uncooperative or doesn't even get back to me like they said they would. Several times they even have said "we will take care of it" and they still do nothing. This is incredibly ridiculous and unethical. Clearly they do not value their customers nor care about customer satisfaction. I am now taking legal action or filing a consumer report because they did not fulfill their end of the deal. Other home comfort companies are much more professional. At least with other companies, you will never have to escalate things to management only to be ignored and not resolve anything at all. I realized this company is actually just as expensive or even MORE EXPENSIVE than the previous company I was with because they charge 20k for a furnace, AC, and tankless WH on a 15 year contract, meanwhile LG Home Comfort is charging 20k for all 3 machines on a 20 year contract with interests!! So at the end of the amortization term, you actually pay 27k! They just pretend that they are cheaper because their amortization period is longer so they can lower the monthly payments, which is essentially deceptive!!! Meanwhile my friends bought all 3 machines for only 10k with the same 10 year warranty parts and labour! If you need financing, you can easily find financial companies yourself or use a line of credit. There are other companies who charge half of what these guys charge for the same products and same warranty!! This company charges double of what the market value is!! Such greedy people. I was too busy to do my research before when I asked them if their prices are as competitive as other companies and they deceived me. Don't fall for their marketing tactics like I did! By the way, right after they installed the machines, they asked us for a 5 star review before even providing anything and we did it, even though they didn't deserve it...no wonder why they have many good reviews because of kind people like us.