Timberwolves Roofing & Exteriors

Formerly Timberwolves Roofing & Insulation
Roofing
Toronto ON M1V 5A2
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HomeStars
Roofing
Timberwolves Roofing & Exteriors
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70%

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Reviews by rating (past 12 months)

Reviews for Timberwolves Roofing & Exteriors

Average customer rating:
8 10 (26 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

roof top replacement

David was the Supervisor of this job, in the contract job was covered replacement of the roof including garage roof. The job has been done in two days but the Garage roof was left due the shortage of material, he said I will come next time and will complete the job and he took full payment after that he has not turned for the job, When I was calling he replied that after confirmation from the Manager I will do the job after that he neve lift the phone and may be he blocked my number. It is my request to complete the remaining job, it is a half part of the garage roof.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews York, ON
0/10

Avoid this company!!!!

Avoid this company - Cheap materials, poor install. They did not come back to fix.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Mississauga, ON
0/10

Couldn't put a new roof on to save there life

Last year they came in and put a new roof on and threr months later it leaked. Eavh time they were called all they wanted was money and didn't care my house was leaking even thought is under there warrenty.
Fast forward to how they have been sent a letter from a lawyer and are sill ignoring it and my garage celing is on the floor and my house is leaking none stop.

Approximate cost of services:
$55,000.00
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DJ in Toronto
DJ in Toronto
2 reviews Toronto, ON
0/10

Complete disaster- facing $20k+ damages because of their mistakes.

We hired Timberwolves to install siding, soffits, downspouts and gutters for our clients home. They didnt show up the day they scheduled us in and didnt let us know. We waiting on the jobsite and when we called them they said they are delayed on others jobs and will need at least another week before they come. Everything about this job started on a very unprofessional note. Barely any communication. They worked half days and disappeared then didnt come back for days. It was obvious they were juggling other jobs and doing the same to others.
We complained and asked for management to meet on site because the workmanship was horrible. The workers were Asian and didnt speak or understand much English, so the manager was the only one who could translate. While we were talking in English and he was translating to them, they were laughing, as if they were shocked that we were asking them to fix the obvious errors.
They installed a lot of things incorrectly which the homeowner was even able to notice without having any experience. They said theyll return when the winter weather passes to redo whatever is required. This was just an excuse because they have fallen off the face of the earth since then. There was no communication during the spring or summer, and their website is no longer active.
Due to their mistakes, all the water poured into the cavity of their basement Windows and flooded the basement we newly finished for them and damaged a lot of their belongings. We are now responsible to find someone else to fix their mistakes but also redo their new basement!
NEVER hire this company. They have no idea what they are doing and obviously dont care about their jobs or clients.

Approximate cost of services:
$18,000.00
1 of 1 people found this review helpful.
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Gordon in Markham
Gordon in Markham
1 review Markham, ON
8/10

siding, soffit, fascia and eavestroughs

Thomas was detailed and helpful ensuring I knew what work was completed and what was yet to be done. The overall project took longer to complete than expected due to periods of rain but also time waiting for some material and workers to be available. I’m pleased with the outcome as it has given our home a needed makeover.

Approximate cost of services:
$13,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you very much for this lovely review. We truly appreciate our clients very much. We are glad you had a great experience with the Timberwolves Roofing Crew.

Private User
Private User
Private User reviews Toronto, ON
10/10

SIDING REPLACEMENT

Superbworkmanship, solid work ethic, on budget. The Timberwolves crew is made up ofprofessionals whose craftsmanship and pride in their work resulted in a topnotch job that has renewed my old house with a fresh new appearance. The crewwas courteous, arrived on time, worked very hard to complete the project timely.Their attention to details, finishes as well as good design advice around colorsand fixtures was really helpful. They even didseveral walk through’s with me to ensure that I was pleased with the work theyhad done at each step along the way. Our home is now well sealed and wellinsulated from the outside, and looks much nicer. Thanks Timberwolves team! theworkers were extremely respectful especially during Covid.

Approximate cost of services:
$12,000.00
0 of 2 people found this review helpful.
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CM in toronto
CM in toronto
2 reviews Toronto, ON
0/10

Hardie siding disaster

Timberwolves incompetently installed James Hardie siding at my house, wrecking it and costing me tens of thousands of dollars to remove all of their work and reinstall it with a competent contractor. After ghosting the unfinished job, To date they have refused to refund any of the over $12K paid to them, forcing me to go to court to recover it and fix the damage they have done at my house. The job has been a nightmare and we will be out a staggering amount of money because of their incompetence.

They ruined Hardie siding by installing it with brad nails, voiding the manufacturer's 30 year warranty, potentially violating the building code, and failed to follow almost any of the basic installation instructions. The manufacturer was floored when they learned how Timberwolves installs their product. Besides hundreds of holes and tiny, bent and broken paperclip-like nails sticking out, they failed to stagger the joints or even lap the boards properly, exposing the manufacturer's nailing details all over the wall and creating multi-storey high lines of seams. The job is a disaster. They abandoned the worksite, leaving garbage, cigarettes and nails everywhere and asked for more money to come back to do the job. Stay away.

Approximate cost of services:
$12,500.00
2 of 2 people found this review helpful.
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Company Response

Dear Clifford Thank you for providing your feedback. We set a high standard for ourselves and that's why over 95% of our valued customers rated us with 10/10. We truly regret to hear that standard was not met in your interaction with our business. FYI, there are multiple ways of the Hardie board installation two-row brad nail give equal sturdiness as the shank nail and avoid shakiness in the windy weather, as we had discussed when the work begins and agreed by the homeowner. Manufacturer's 30-year warranty is different than contractor's 10 years labor warranty ". The job is not finished in the latest stage so many details haven't been done yet. Customer satisfaction is important to us. We will be more than happy to professionally restructure the unsatisfied work details for you at no extra cost. However, we have been trying to communicate with you but without any success. Please urgently contact us to settle this and please return the illegally possessed material and accessories.

Gino
Gino
0 reviews Vaughan, ON
10/10

Re Roofing and replace eaves

Timberwolves roofing did an excellent job on my house. Thomas was very thourogh and knowledgeable. Price was very competitive and they are reliable. Thomas and his crew are great they got the job done quickly and the quality of the work and materials was great. would highly recommend.

Approximate cost of services:
$9,500.00
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Company Response

Hi Gino! Thanks for your support! We will keep delivering high quality service!

Ashley12
Ashley12
0 reviews Toronto, ON
10/10

refooing

Very happy with Timberwolves Roofing. When Thomas came out to look at my roof for my estimate, he is the only company that actually notice my plywood is deformed and rotten. He then went into the attic and found pretty all the plywood is all rotten, very much attention to detail. His crew was friendly and they were very clean. They laid tarps out around my house and covered my air-conditioner and windows to make sure no pieces damage.
Thomas has great communication and kept me informed every step of the way.

Approximate cost of services:
$7,000.00
0 of 1 people found this review helpful.
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Company Response

Hi Ashley thank you for your business and trusting us, we will try our best to serve every of our customer better.

Norman in Toronto
Norman in Toronto
0 reviews Toronto, ON
10/10

Spray foam insulation and roofing

Timberwolves roofing advisor Stephen is very patient and knowledgeable, he also helps me apply insulation rebate, which save me $1300! Thank you so much!!! Stephen!!
When the installation team come, they fully protected and work very efficiently, leaving the site very clean. These days, the temperature decrease sharply, I feel my room much warmer than before and much more peace in mind when wild wind outside.

Approximate cost of services:
$7,000.00
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Company Response

Thanks for sharing your experience with us Norman, your satisfaction is always our motivation to work harder and better. Let us know if you have any further inquiries with other roofing or exterior renovation! Thank you again!!

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