GetMovers

Alright, so I decided to go with these guys because their quoted time didn't seem completely out to lunch and the price was reasonable...

That was my first mistake.

So the two movers arrive on site to move a one bedroom apartment, what took Globe (3 movers) less than an hour, took these two an hour and a half, not ideal, but not the worst thing in the world.

What was the worst part about it is that one of the two movers stayed at the truck about 1/3 of the time, probably to arrange boxes I told myself, and everything got into the truck in about an hour and a half.

Started at 9:00 AM, ended loading at 10:30 AM

This is where things go totally awry.

Travel Time: about half an hour, we start up at 11:00 AM

We arrive, and one of the movers begins to complain outright that there are stairs, despite being invoiced for said stairs when I made the quote, reminded GetMovers about said stairs when they texted me about the job and organized the invoice, then reminded them once again about a week before the move when checking in to make sure that everything was good to go.

So a bit of bellyaching isn't a problem... until the bellyaching mover disappears for most of the move, leaving his partner to haul up the tiniest items they can for the next four hours.

About an hour or two after they start hauling items in, the bellyaching mover comes up and starts to demand that I pay for the move, this of course goes without saying that they haven't even moved all of my items into the unit.

Of course as they have the rest of my stuff, I have to pay the price, they quoted to their dispatch that it would take them another two and a half hours to finish up, so they billed me accordingly.

At this point, with the one guy taking tiny items by hand up the stairs, not even using the dollies they brought with them, I was quite frustrated, but the cherry on this ridiculous sundae was after the payment was done, they started putting items wherever they could, completely ignored where I told them from the outset to put the big items and if I hadn't demanded they move the items to where I told them they needed to be, they would have run outta there like a bandit.

Now, to keep this in mind, I mentioned Globe earlier, the items these two were moving... Globe's three-man team moved from one apartment to another in two hours, to be fair there were elevators at both locations, but I can't imagine Globe having taken more than an extra hour to do the job with the stairs in the way.

So, to keep score, and to be fair:
It took Globe an hour to load and drive to the new apartment.
It took GetMovers two hours to do the same load to a new apartment.

What burned me the most is during the unload, they literally had one mover just sitting in the truck while the other was hauling up small items like laundry baskets and the like, and the bellyaching mover only showed up when a box required two people to lift it, otherwise he was MIA.

And when I spoke to GetMovers about this... they had the nerve to claim they didn't know about the stairs... I told them three times about it, never hid there being stairs in the move, and wasn't trying to play coy and avoid the stairs surcharge (which I assumed was so that they would bring stairs specific equipment, no it's just a tax.)

So now I'm being the vocal angry customer as they not only wasted my time, fleeced me while my stuff was still loaded, and dared to insult my intelligence by making it sound like I had hidden important information from them so it was my fault the movers took so long.