Solar X

I made the mistake of signing up with Solar-X based on their google reviews. I signed a contract in Jan of this year to get them installed in 6 months. I've already paid more then 80% of the cost and the panels/inverters/electrical has not even arrived. I have less then 4o days to complete the project to use the greener homes loan and they have ghosted me for the last 8 weeks. I hope any potential customers read my reviews to save the the headaches and disappointment.

Happy with the work Solar X did on our home. The crew was professional and cleaned up well after themselves. There was a slight delay with the permits, but they handled it professionally. We've already noticed a drop in our electricity bills!

We engaged Solar X Inc. prior to the pandemic. After delays due to situations beyond their control, the panels and all related hardware was installed. within weeks we began to have issues. One of the Huawei units they installed turned out to be defective. After much back and forth with their CSR Chelsey, and going above her head, it was replaced. But since then the panels and all other hardware has not worked as it should. after years of dealing with them, they recommended us getting an inspector they use at OUR COST to identify the problem. We cancelled them because we are seniors and every penny counts. Besides it seemed that it was going to be a cash grab. Now we hired our people who determined nothing worked properly from the installation and that the panels and wiring were not installed properly. SolarX went so far as to say that rodent and squirrel damage caused things to fail, well our neighbour down the street who used another company 5 years ago has never had such issues because their anti-vermin fencing and wraps have never failed. Besides, how would they know if their inspector never came or tested the equipment. to cut things short, until such time they deal with us long term clients, even if we are an isolated case, we can not with clear conscious recommend Solar X Inc. to anyone. Do your research, there are many other solar companies out there.

It was a good service. I recommend Solar-x. Keep doing good work and keep it up.

I had a great experience! The customer service was awesome, and they were always available to answer my questions. The installation was quick and seamless, and the system works perfectly. The best part is seeing how much energy were saving every month. Im happy with the results and would recommend Solar X to anyone considering solar energy.

In fifty years of home ownership and dealing with contractors, we have never been as frustrated and disappointed as we are by Solar-X. The company has failed to deliver the installation its representatives promised.

Before contracting with Solar-X, we explained repeatedly that our primary objective was a solar power system that was independent of the grid (not potential financial savings) and would incorporate our stand-by generator. Only after repeated verbal and email assurances on the points we raised did we accept the contract presented to us.

What we have received from the company is:

(1) A system ("Net-metering") which shuts down when the power grid is down, i.e., is ENTIRELY dependent on the grid being up;
(2) An aesthetically crude (for a Heritage District property) finish with improperly trimmed panel support beams and "critter-ridder";
and,
(3) A wiring cavity made by electricians in an exterior wall left thermally uninsulated;

The response of Solar-X to these issues has been repeated, unfulfilled, promises of resolution, followed by silence.

So, for anyone considering this company: BEWARE!!!

If, based on the professionalism of its sales staff, you decide to proceed:

(1) Ensure that your contract includes a definite project completion date, with specified financial penalties for the company for non-performance.

Our "expected" installation date of March 13, 2023, dragged on - with communication from the company only after repeated prompting - until July 5, 2023.

Installation of solar panels took three days. The crew commuted many hours from Toronto each day and worked into the dark hours each day. Electrical wiring began only on July 21 and was not 'completed' until the next week.

Solar-X did not "commission" the system until August 14. To accomplish that, its personnel had to trouble shoot and correct wiring that had been improperly installed or connected.

(2) Get any assurances from Solar-X personnel in writing (not email and certainly not verbal) before signing any contract.
We did not learn until the ESA inspection on July 26, 2023 that what the company had installed was not what it had promised.

To date, the company has, in verbal exchanges, attempted to blame its failure to deliver on us, rather than on the tunnel vision and inattention (or incompetence) of its planning, design and initial implementation personnel.

(3) Do not execute any contract that requires you to make final payment before Solar-X demonstrates that the installed system functions properly, that the whole project is completed to professional standards and is aesthetically satisfactory.

Solar-X would not "commission" the system it installed until we had paid the contract amount in full. Our choice was to pay or wait indefinitely for all outstanding issues to be resolved.

The company has not, to date, finished the hands-on work satisfactorily. Nor has it offered any proposal to rectify the failure of its employees to deliver the system for which we contracted.

(4) Insist that your site survey be done by a qualified professional engineer and that proper, exact measurements be made.

In our case, the site survey was done by someone who made a quick stop en route to or from somewhere else, who arrived without measuring equipment or even a ladder, and whose "survey work" consisted of photos with a cell phone and a drone camera.

All design and engineering work, prior to the arrival of the panel installation crew, was based on estimated measurements.

It was not until the panel installation crew came on site that they (not designers or engineers) came up with, and proposed on the spot, the most efficient and appropriate panel configuration for our location.

(5) Be prepared for long delays due to poor work planning, to the frustrations of dealing with a dysfunctional company, to poor communication and to being passed through a succession of personnel and managers, most of whom communicate in dilatory fashion and pay only superficial attention to your project.