I hired Riverbend to move some larger woodworking equipment (home operation) on the basis that they a) claim to move pianos and b) vetted photos of my space, the access route and the weight/size of the tools before they accepted the job. They assured me on multiple occasions that they could handle the job.
Day of, they failed to prep appropriately (no pallet jack, no piano slip), and had to go and get those before bringing my tools to my location. After getting the light weight stuff upstairs, the on site team lead decided they really needed four guys to do the job, not three, and that they'd reschedule for the following week. No contact from their office for the rest of the day. Next day I received a response to my email - "I just seen the pictures of the stairs. I don’t think that looks very safe." In response to my complaint that they took the job and charged me for extra employees I didn't need since they couldn't do the job: "As a consolation, we never charged you to move them up, we only charged for where the items are currently located." Oh! Thanks so much for charging me to not do the job you guaranteed you could do Riverbend! I am incredibly mollified, and subsequently happy with your service. /s
I agree that it was unsafe. Having seen it all in person. That's not my issue. I'm not upset that they weren't able to continue the job. I'm upset that they took it at all, came unprepared, and didn't properly vet the requirements, despite my supplying them with everything they needed. The gall to complain that they had "just seen the pictures", when I had sent them prior to hiring them. Furthermore, the on site team lead was untruthful when he said they were coming back, and also when he assured me that they could do it with four guys. Those were basically the last words he said to me before he left for the day, and I found out the following day that he told his supervisor "it's nearly impossible to get the pieces up the stair case."
I trusted Riverbend to be professionals who could advise me on what they could/couldn't do before I hired them and they failed spectacularly.
