iCare Appliance Repair

This is a new condo. But we found the refrigerator drain at inside doesn’t work properly.

Repairman was polite, quick and efficient. Diagnosis took 5 minutes and repair was done in les than 30 minutes. Scheduling was flexible and person on the phone was pleasant and polite.

iCare service representative is very nice, they come on time for the scheduled appointments and do follow up call to ensure my problems are addressed.
Will recommend to friends as well.

The job was done very well. Would highly recommend. Technician was prompt and respectful of our home.

Icare Appliance Repair was the third contractor assigned by Whirlpool to fix my new Whirlpool refrigerator. The first two companies had come to my house 4 times but still couldn't get the work done. The freezer door has a big gap between the gasket and the metal frame which leaks cold air from the freezer causing heavy frost buildup.

The technician sent by the first company used a hair dryer to blow the gasket which temporarily "fixed" the issue. A few hours after he left, the gasket shrank leaving the same gap. The technician from the second company replaced the gasket but a few days later, the gap came back.

Zach was the technician sent by Icare. I explained the situation and my experience with the two previous contractors to him. Zach was very polite and listened to me very patiently. He did a close check and found that it wasn't the gasket issue. It was the freezer door panel that's not installed properly causing the big gap at the top. He adjusted door panel and the gap became small immediately. But due to the gasket's long exposure to the cold air, the rubber lost its cushioning, so the gap was still visible. Zach came back a few days later with the new gasket that he ordered, replaced it, adjusted the door panel again. All the work was done within 10 mins. Finally, my refrigerator was completely fixed with a seamless seal between the gasket and the frame after having the problem for 5 months.

I highly recommend Icare Appliance Repair. It was easy to communicate with the company by phone to set up the appointment. Their technicians know how to do their job professionally. You can trust them!

Repair was done on warranty.
Fast, reliable, professional!
Very knowledgeable technician.
I would highly recommend this company.

Very pleased; with Ali, the Service Tech; took care to limit mess, informative, and seemed very knowledgeable; will definitely recommend ICare services

Nice appliances (refrigerator).I love it.I recommed the type.we all love the fridge in my family.so much space.

Company has excellent communication - calling to confirm appointment, calling 15 minutes from arrival, to book follow up appointment once part received, and to check post-service. The technician was also friendly, knowledgable, and mentioned that he did additional research to ensure the part was correct for the model (as there was a question on this).

It was nice clean job. The repair is complete and now it works perfectly. Thanks