This has got to be the worst company I have signed up with and have huge regrets.
Ive been charged extra for the days they didnt show up and they would show up on random days not on schedule and sometimes more than once a week only few days apart which we didnt ask for.
None of the agreement over the phone was followed up.
I cannot trust this company AT ALL.
- Approximate cost of services:
- $250.00
- Company Response
We believe this to unfortunately be apart of a review attack from an ex-employee as he said he would do this and left one from his google account which due to a conflict of interest we were able to get removed. The rest were out of luck for as we can't prove it's him.
None of the names are showing up in our system nor have many complaints all season, let alone these types of complaints blaintenly saying we steal peoples money and don't show up.
We have not had a single bad review in years on the internet but now, months into the season already starting which is more likely when a company may scam someone or disappear with deposits, we are getting spammed with 1 star "scam reviews".
We are a legit, BBB accredited and homestars verified business and my business address is my home address plus my full name is all over the social media and website.
I am not scamming people nor does our care or communication drop for clients who have already paid.
The agreement we send to every client outlines the dates we will charge your credit card so there is no confusion.
My office and I answer the phone and I check to confirm. I care about every single one of my clients and my office and I do eveything to make them happy, including providing reasonably quick responses to inquiries and showing up to do the contracted work after charging peoples credit cards.
Whether permitting we should up on our scheduled dates, as per contract if they are calling for rain later in the week after your scheduled day we may come early or if there is rain on or before your day of the week we may come a day late. You can check in with the office for updates but it's fairly easy to follow looking at the weather.
We not only do the work, but we do good work and regularly ask our clients to ensure they are satisfied with us and I do completion and quality checks as well.
We take pride in the work we do and always do our best to keep our clients happy.
My hundreds of happy clients, many of which that have been with us for years would back me up.
Please stop the fake reviews it's extremely damaging to the business as many people have already had poor experiences with contractors in the industry and reviews are very meaningful to many as they've expressed their concerns seeing these.
If you somehow are one of our valued clients, please reach out to us at contact@mygrassguys.ca or 647-334-5296. We would love to discuss your dissatisfaction and problems further and address any issues you have as we truly care.
I gauruntee someone will get back to you and we will fix whatever problems you're writing about. As far as the scheduling, we've been on schedule for everyone consistently as do keep track so I hope you've found that to be true since your review was written.