AquaStop Waterproofing Inc

Waterproofing
Hamilton ON L8K
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HomeStars
Waterproofing
AquaStop Waterproofing Inc
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94%

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Reviews for AquaStop Waterproofing Inc

Average customer rating:
9.6 10 (24 reviews)

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jodbon in Burlington, Ontario Canada L7M0E8
jodbon in Burlington, Ontario Canada L7M0E8
2 reviews Burlington, ON
10/10

Waterproofing

100% recommend Aquastop. We live in an older home and Antonio and Rob were able to come in, figure out the issue and fix it. They are very knowledgeable, professional and reliable. They are so easy to work with (if there were any issues they let us know and took care of it), completed the job in a very timely manner, competitive pricing and my basement looks brand new. Overall if you are looking at having any waterproofing done or renovations I would definitely recommend Antonio and Rob.

Approximate cost of services:
$15,000.00
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Company Response

Thank you very much for the kind words. You guys were great to work with. You were organized and the hospitality you showed us was top tier. We were so happy and proud to be a part of these projects. Your backyard and basement look incredible!! Tell everyone we say hello!!

Justin
Justin
3 reviews Hamilton, ON
10/10

Outside basement wall fix

Top notice service from these guys.
Showed up on time for the estimate. Was very communicative about the process and the arrangements to come for the fix.

Would highly recommend.

Approximate cost of services:
$500.00
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Company Response

Thank you Justin. We were glad that we could help with this project and get the ball rolling for you! Looking forward to taking care of future projects for you.

Dhruv in Toronto
Dhruv in Toronto
1 review Toronto, ON
10/10

Amazing people, amazing service

Aquastop waterproofing company was absolutely awesome! They were super professional and there excellent work clearly showed that they are the experts in the field. I really appreciated their attention to detail and hard work in fixing the root cause of the issues. Id 10/10 recommend them

Approximate cost of services:
$2,500.00
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Company Response

Thank you for the kind words Dhruv. We are glad we were able to find the root source of the problem and get it fixed! Thank you for the hospitality while the crew was there. It is very much appreciated!

Private User
Private User
Private User reviews Hamilton, ON
0/10

BEWARE: Pictures speak. A thousand words.

While a tenant in a basement apartment my unit flooded. The landlord at the time hired Aqua Stop Waterproofing in May of 2022 to remedy the situation.
Over the winter 2022 I purchased the property. After a major rain storm in April of 2023 the same basement unit flooded far worse than prior to Aquastops Waterproofing, 25 year warranted waterproofing work being done. (See pics).
Once the snow cover melted the dirty secrets of Aquastop Waterproofings sub par work became very clear, very quickly.
1. Aquastop Waterproofing never came back to level off the soil as noted in the contract. As a result I have a three foot wide, 12-14 inch deep ditch that fills with water right next to my foundation. (See pics). They didnt come back to fill in the driveway with gravel and cold patch as noted in the quote. (See pics).The bubble membrane has now pulled away from the wall,sunk 6-8 inches down the wall, the nails are not attached to the wall or the bubble membrane anymore. (See pics).
2. Aquastop Waterproofing left the property in far worse condition than before they arrived, the basement leaks now worse than ever. (See pics)

Im having all the work redone properly and will video document what is found beneath the soil. If necessary I will post here and on YouTube to warn others.

My best advice is run in the other direction.

Approximate cost of services:
$6,000.00
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Company Response

Respectfully, there is a lot said here that just isn’t true.
You stated that you were the tenant in the basement but after speaking to you on the phone, you said it wasn’t you, that is what a colleague of yours. This was after I had stated that we met briefly, thinking the gentleman I saw there when we were working there was you.
This job was completed almost a year ago to date.
We too have pictures. A few things.
The area where the asphalt was removed prior to excavation was gravel topped upon job completion. Absolutely. In regards to the cold patch, we did in fact agree that we would come back and perform it as a service call, free of charge. We had spoken with the previous home owner about coming to patch it up at some point once settlement occurred completely but had never solidified a date or time to perform that service call. Had there been a date set, it would have been completed.
Waterproofing is a very invasive, extensive and messy scope of work. Machines. Deck removal. Asphalt removal. Digging. Soil piles 7 feet high. We try our best to clean up and make it look as least invasive as possible. Some things are out of our control. Soil settlement being one of them. Some houses we have worked at, a year later, look like we were never there. Some don’t end up looking as great as we hoped they would after settlement. It definitely didn’t look like that when we finished because we got paid in full and was asked to quote more work. Our track record with cleanliness is top tier. Some things, like natural settlement, we can’t control.
It clearly states in our contract, in writing, “A service call will be provided after natural settlement occurs to level off area as best as possible. Gravel top will be added on driveway cutout. Once settlement is complete, patch asphalt will be installed to bring asphalt back to completion. This service call is free of charge.” Verbatim. Level off the area as best as possible. There was nothing really to level out. It had settled below existing grade. We can’t control the amount, time or severity of earth that settles naturally. Initially you had stated to me on the phone that our contract says we were supposed to compact the soil. This is completely untrue. This would defeat the purpose of us allowing it to settle naturally. As well as causing vibrations beside freshly hydraulic cement parged areas of the foundation. Which would crack it and make the repair completely redundant.
The dimple board membrane that has sunk is not an odd occurrence with soil settlement. The weight of that settling soil sometimes pulls the membrane down. A very easy, strictly aesthetic fix. A fix that I told you I had no problem coming back to do. That does not hinder the integrity of the waterproofing. The soil settlement is why we tend do not use the aesthetic L mould strapping that some others use because it pulls them out too, leaving more holes.
We are not responsible for the deep ditch filling up with water along your foundation. We specifically do not remove soil like some other companies do, we leave it high above grade to settle. For this exact reason. To try to limit the homeowner having to then fill that area with soil, aggregate etc. That does not make us responsible for what happens after it then settles.
We actually even came back to try to lift and relevel the air conditioner units that had sunken with the soil. The previous home owner asked us to even quote pouring a cement pad there for the ac units. We sent our ac guy there afterwards to disconnect both units and move them farther away from the house to avoid anymore sinking. But we never came back?
This is trying to make us look as tho we just up and left after the job which is not true at all.
Let’s keep in mind, above everything, I said about 4 times, I have no problem coming and performing a water test free of charge. Also stating many times that if it is leaking from anywhere that we have serviced, we will fix it free of charge. That’s what the warranty is for. Human error. Product failure. Whatever the case may be. I never once said that we wouldn’t fix the problem. Never once said that we wouldn’t stand behind our warranty. I only suggested the water test because we only waterproofed one part of the house. The back wall. 80 percent of the house is not. That’s just doing our due diligence as a business. This job was completed almost a year ago. Definitely a chance water has come in from somewhere other than where we serviced. This will allow us to pin point a potential area or areas that water is coming through to then fix the problem. Whether it be in the warrantied area or not. You said no to us coming to do the water test and potential warranty work.
We have a great rapport throughout the entire GTA. We provide quality work, we treat our clients well and we stand behind our warranty if it ever comes that it’s needed. Which isn’t very often.
I tried to be amicable, respectful and understanding during our phone call and succeeded. It was you that was demeaning and hostile from the second you answered the phone and asked who was calling. So much to the point that after again telling you for the third time I have no problem coming to do a water test to figure it out, I asked you to stop being so combative and speaking down on me and the work completed. We completely understand that you just purchased the home over the winter, you have water in the basement, you have an invoice from us about the one section we waterproofed and took your frustration out on the first person you felt you had a viable reason to. Completely understandable. I said we had no problem coming to figure out the issue and if need be, resolve it. You said no.
Good luck. God bless.

Arun in Hamilton
Arun in Hamilton
0 reviews Hamilton, ON
10/10

Waterproofing

Anthony and his team were great! Super clean and ensured that we were involved every step of the way in terms of what was being done.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for the kind words Arun! It was a pleasure to get this project completed for you. You guys were amazing! We appreciate the good vibes and hospitality!

Private User
Private User
Private User reviews Quinte West, ON
10/10

Waterproofing my home

While looking for a company to waterproof our home, Aqua Stop stood out from the rest. They answered all of our questions, they were professional and hardworking. They gave us a warranty on the work and completed the job without a hiccup. We would recommend them to anybody needing the same type of service.

Approximate cost of services:
$9,800.00
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Company Response

Thank you for bringing us in to help with this project!

john
john
1 review Hamilton, ON
10/10

Interior water proofing

I recently had Aqua Stop do interior waterproofing in my basement, From my fist meeting to review and quote the project, they were very knowledgeable. The crew on site was very professional and the work was done in a few days. Along the way they always answered any questions I had.
I would recommend them for any interior or exterior waterproofing work. Great job guys, thanks!

Approximate cost of services:
$3,900.00
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Company Response

Thank you John. It was refreshing to work for a homeowner who appreciated the hard work so much. We are always here for whatever you need brother!

VAUGHAN FAMILY
VAUGHAN FAMILY
1 review Hamilton, ON
10/10

Vaughan Basement Work

We had water entering our basement and were recommended Aqua Stop by a few people in a Facebook group we are part of. They came to look at it quickly and explained in detail what the problem was, then gave us a few options and we chose the one we preferred. They booked us in and showed up on time the day that they said they would. The crew worked very well together and were in great spirits, very respectful towards us and our home. They did very clean and neat work, even cleaning up after the job was complete. We were given a written warranty for peace of mind. Our basement is dry and we couldnt be happier. We recommend them to anybody we know with a leak.

Approximate cost of services:
$7,200.00
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Company Response

We are so happy to hear that we were referred to you and that you are happy with the work. Dry basements and happy customers are our goal for every job!

Private User
Private User
Private User reviews Burlington, ON
10/10

Burlington homeowner

was referred to Aqua Stop from a co worker. They were great. They came when they said they would, they gave me a few solutions and booked me into the schedule. They waterproofed the entire house all around from outside. They were diligent, clean and professional. most importantly, our basement is dry. Highly recommend them!

Approximate cost of services:
$18,300.00
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Company Response

We are happy that we could help!

Private User
Private User
Private User reviews Toronto, ON
10/10

Waterproofing

Called Aquastop from a referral and what a great crew. They are Reliable, efficient and very clean. The crew quickly found the water issue and were able to fix it as quickly as they could.. Very happy customer. Highly recommend these guys! Thank You Antonio and Rob

Approximate cost of services:
$5,000.00
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Company Response

Thank you for bringing us in there to help. We appreciate all of the support!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AquaStop Waterproofing Inc

Family owned and operated. Over 20 years experience. We specialize in all scopes of waterproofing. We provide skilled waterproofing and water management scope details for both residential and commercial properties. We service the entire GTA area. AquaSTOP Waterproofing is a trusted leader in innovative waterproofing solutions, dedicated to safeguarding properties ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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