Ramos Aluminum

I came to an agreement with them for renovation of eaves trough and gutters before winter. Very soon after they finished the job, with starting the snowing and rain, in several locations water either overflowed or leaked from gutters and one of the downspout at the corner which cause the ground sank. The water terribly falling from gutters both at the front and back yard gutter and froze. I called them so many times and sent them photos of the situation, asking them to fix it and every time the replied to come, but never I met them at my house. I believe this mess has to be replaced and could not be fixed. I realized the irresponsible and unaccountable.