This the response we finally received from Mr. Minoli when asking to repair a fence that broke in less than 5 years. We had a contract which includes 5 years labor and 20 years manufacturers warranty. He has said he never received emails from us, hung up on us, now has blocked all our phone numbers and emails.
"Further to your emails, we where instructed not to return to the X property and further to your attached picture this is not an installation issue, this is a manufacturers product defect. Also, the pool construction created a lot of movement when the foundations were exposed. Hence, affecting the whole line.
Frank Minoli
Sales
Fence Solutions Inc.
Telephone: (613) 804-4361"
The pool was not constructed around that fence and caused no other damages or problems. The fence piece that is broken is the farthest away from the pool and closer to the front yard. As he notes the other property, he was told not to ever step on again, this was because he was threatening the neighbour. He can still fix the fence from our side of the property. Lastly, as he notes it is a manufacturer defect, which he chose the product.
Fence solutions hires small companies and depending on how much you pay, he will hire more qualified or less qualified fencers. He once told us for our other fence it was the people who did the fence who should fix the problem, however we hired him as the company.
He is happy to take on business but if you are looking for quality and insurance of what you pay, buyer beware.
- Approximate cost of services:
- $7,000.00
- Company Response
We clearly remember how pleased you were with the quality and workmanship of the fence. You were so pleased that you decided to contract us again the following year for the other side of house for your inground pool. When we came on site to discuss the new fence installation on the left side of your property. Your pool company had started their excavation and we noticed that all of the foundations on the right side were exposed, compromising the integrity of your fence between you and your neighbour. All of your posts are dug at 3 to 3 1/2 feet and we cement all of our posts and bell our bottoms. The damaged U channel that was used for change of directions is fractured and was causes by the stress of the line. The pickets are held by the top and bottom rails. In your case the damage to your fence is not covered under our installation warranty. This is not an installation issue and will not be repairing your fence under warranty as our policies clearly outlined on our website "Any alterations to the landscaping either by the homeowner or your neighbours which affect the fence will void all warranties. e.g. final grading, change of elevation etc"
Fence Solutions has access to many manufacturers in your case we chose Durafence - 2 rails system - H Post - Pyramid caps - Metal inserts in every posts - metal inserts in the bottom rails which is made by EMS Extrution - https://www.extrusion-ems.com/
Fence Solutions only use quality material from reputable manufacturer and follow the manufacturers guidelines for installation.