Stay, stay, stay away from Total Care Moving
Total Care Moving
This is an lengthy, honest review, regardless of what the reply from Total Care Moving is. It is scathing, but there is a good reason for it! Stay as far away from this company as possible.
Everything was great up until moving day and it was a total disaster after that. Here are some details of our 4 bedroom house move from Mississauga to Burlington.
The one and only good thing was the hard working moving crew of May 28, 2021, which we actually praised in our email to Jenna and in fact for their hard work, we bought lunch for them. The moving truck arrived approximately around 10:30 am, even though we expected it the first thing in the morning. When we contacted Jenna around 8:30am, we were been informed that the movers will be about 2 hours late. We also requested storage for 5 days, they rented a 53’ trailer to store our furniture, as we agreed. This trailer looked as if it had been pulled out of the junk yard. On top of that it had 2 leaks on the roof and this was a very rainy day. The crew was trying to protect our teakwood furniture with blankets, but the leaking roof resulted in wet blankets. Those wet blankets were removed upon our request, otherwise there would be much more damage. The moving crew and us contacted Jenna and she advised that she would immediately contact the truck company. She said the leaks would be addressed and they will park the trailer inside or fix the leaks. There was some minor damage done which probably should not have happened if they had wrapped all furniture in blankets, not just some. Some of the furniture was wrapped in thin plastic which resulted in damage. There was only one mattress cover, even though Jenna assured as that there will be covers for all. In different words, Jenna is a work of art. She is so smooth, but do not be fooled.
The unloading occurred on June 3, 2021. The trailer arrived at 1 PM, again we waited hours for them to arrive. This crew appeared to have very little moving experience and tired easily. There was all kinds of damage due to improper wrapping, stacking, water damage, boxes turned upside down and fragile boxes dropped. Significant damage resulted to one mattress, 2 pieces of furniture, porcelain pieces, not to mention how much minor damage was done. Again it was raining and water was in the trailer. The leaks were not fixed. Jenna said that their insurance would cover us for the damage done, but it would take 2 to 6 weeks for the claim to be processed. It’s already 9 weeks and there is no word from Jenna or Total Care. We sent photos immediately, but that is where communication stopped. No returned calls or texts or emails from either Jenna or Amanda (aka, accountant).
We have been charged over $800 in GST but their invoice does not have a GST # on it. We asked Jenna and Amanda for the GST # and mailing address, no replies. They know why we are asking for this information and we will do everything in our power to take them to the small claims court. We checked the business registry for Total Care Moving; this company name does not exist in the registry for Ontario or Canada, unless they are registered under a different name. We then looked in further detail at the weights of the furniture as we were paying by the pound and discovered that the weight of the empty truck did not belong to our moving day. This document was dated April 23rd and we were moving May 28th. We probably overpaid as a result and who knows what truck they weighed. We paid over $7000 for this move. Should Total Care have acted according to normally accepted business ethics, we probably would not write this type of review, as we understand that sometimes something can go wrong.
We are positive that we will a receive lengthy reply and hopefully they will provide all of the information that we have been asking for.
- Approximate cost of services:
- $7,000.00
- Company Response
Dear Ed,
Accusing us as being an “illegal business is called SLANDER. We suggest that you edit or remove your review before we look into it further with legal. You start by saying that you will write an honest review and yet it starts with a ridiculous statement as such. We are a legally operating moving company. We have the right credentials, business licensing, CVOR, cargo, truck and employee insurance, own our own trucks (can’t do that if you are illegal lol) and lastly our guys show up in full uniform ready to go. Your comment is baffling and immature. Did we not show up when scheduled? Did we not load your belongings and deliver ALL of them to you the next day? Did we not upgrade you to a 53 foot truck and send a larger crew to get it done? WHICH PART OF THIS IS ILLEGAL?
Unintelligent comments like the one you made, warrant this type of response. It just goes to show what we are as a company are dealing with. Your “broken” items included a broken figurine/vase (packed in a box by you), scratches on your patio table LEG of all places that was obviously previously there and a mattress that got water damage that you say is due a leak in our trailer, but yet nothing else had water damage or just any water on it at all. We will state this now, mattresses are required to be packed in mattress bags or covers, just overall. It’s such a personal effect, it should not be left bare.
- [ ] Your first email was as dramatic as this one saying that everything in that box was broken but yet you sent us a picture of one item. Our insurance is not a charity. You do not get to take advantage of it by claiming things like a patio table with small scratches on the legs that you would not see unless you physically get under it and look. We are certain that these were preexisting as you would have to know that they are there to even notice them. Unless you are willing to put it through your own homeowners insurance, do not expect us to put it through ours. How do you even think that our insurance would look into this? It’s not a giveaway of free money because you have old damages to your stuff and water damage on your mattress that magically only happened to this one item and we have no idea how. You are well aware that what you are claiming is silly, which is why you do not include any pictures.
- [ ]Your move was performed professionally and as promised by us. Stop wasting yours and our time. We advised your agent not to continue any further communication with you due to your threat of taking her to court. Any further correspondence can be made through your lawyer if you find one willing to fight over this unrealistic claim.
******Also badgering your sales agent and talking ill of them because you are unhappy reflects on the type of person you are. Jenna is a very sweet lady who has been with us for a long time. We move hundreds of clients per month and she has helped many of them. You are upset at the “damages” why take it out on her personally and her character? She was there for you anytime you needed her. Kept in touch, communicated walked you through the process. Why take it out on her and throw her under the bus ? Very immature and disrespectful. Not once did she wrong you. She provided you with the details and you booked your move with her. She did not force you, push you or lie to you. She did respond to your claim, we have an email paper trail, she stopped when WE told her to. Nothing to do with her. The services performed were as described.
You should be a private investigator at this point. Our business is registered under a number not the name like MANY and MOST businesses are. Stop with the theatrics. You are far from understanding and your review proves it. We are not here so that you can try and get money from our insurance for items that we cannot put through for you. Be realistic. Nothing was severely damaged or broken that it needed to go through the insurance. We cannot claim a broken vase through them.
Our business is concluded with you. Feel free to take whatever steps you deem necessary.