Don't make the same mistake we did. DO NOT hire this man. Under any circumstances. We hired him to fix an old dormer window in the front of the house and also replace the siding. The whole point of this service was primarily to replace the false window, and have the front match our new (black) windows. Bret said he could do it, and said he wanted to “make us happy.” He failed to clarify exactly the design he chose for the front. He chose the materials and design, and for the dormer window, we decided to use a tint. So on install day he decided the tint wouldn’t work, and installed aluminum instead — without consulting us. He just made a call and did it independently. We are in an attached townhouse, and I specifically asked him not to touch the neighbour’s side, but he went over on her side anyways and left it half-done. If you look at the siding, it’s poorly done. There are mismatched lines, and uneven finishes. When he was done for the day, we told him that we didn’t like what he did with the windows (and I didn’t like his design choices for the siding), and he said he would come back to fix. We purchased (with our own money outside of the original cost) a different material for the window, but he never came back to finish the job. Every text message starts with “I’m sorry” and ends with some excuse for why he can’t come back. His phone doesn’t work, his truck is broken, he's sick, he has personal problems and he's depressed, the weather is bad, he’s buying a new phone now — all code for he’s not coming back. I deeply regret paying the bulk of the balance before he returned to finish the job. I took him at his word when he said he would come back. When I started looking at the pricing for raw materials, I realized that he overcharged us big time. With the cost of materials, boom lift rental, and labour … we easily payed $4000 extra unless that fee for labour for 1 day (2 people) makes any sense? And even with that extra money he siphoned off of us, he refused to come back and finish the job. I waited 3 MONTHS to write this because I gave him endless chances to return and finish the job. He strung us along all this time telling us he will come back, but yet here we are. This man seems to have a difficult time telling the truth about anything. I’m writing this review is because 1. He failed to return and finish the job 2. He is the most unprofessional individual I have ever worked with, and 3. The work itself is unsatisfactory (not what we agreed upon). We gave him every opportunity to rectify the situation. If he would have kept to what he said, returned, and finished the job as he stated he would then you wouldn’t be reading this. I will be taking legal action to recoup the lost funds as I now have to hire someone to re-do his poor, incomplete, and unprofessional work.
- Approximate cost of services:
- $8,000.00