BB took advantage of my cousin with disabilities in Aug 2021. Installed a new tankless water heater in his home by tricking him and being untruthful to him. We found out about this in Feb of 2023 after learning they had placed a lien against his family home. BB marketers/sales rep would have known my cousin had disabilities after interacting with him. My cousin told the sales rep that he could not read.
BB approached my cousin at his door. Promoting a Special Government Energy Rebate Program. BB marketers and sales rep made false and misleading claims about the product they were promoting - see huge savings on energy bills, save hundreds of dollars a year. Lead him to believe they were affiliated with the government. Rep used scare tactics to trick him into replacing his hot water heater - told him his hot water heater was leaking carbon monoxide into the air, needed to replace it right away. Withheld important details from him - never told him he was signing a 15 year lease - did not disclose the minimum terms lease amount of $23,535.24 - did not go over terms and conditions even knowing he could not read. The BB rep remained in his home coached him through TPV (Third Party Verification Call) No contract left and no rebate
BB and their financial partner Twenty First Financial have been aware of our concerns since March 2023 They have never acknowledged the actions of their reps nor the fact that my cousin has disabilities. Power of Attorney papers have been forwarded to them along with a Dr's note verifying my cousin's disabilities and stating that he does not, nor did he have the capacity to enter into this agreement. Now they are ignoring my emails and refusing to communicate.
If you have a lease with them you probably have a lien on your home with a huge buyout proposal This is how they make money. My cousins buyout is $10,000.00 or pay almost $24,000.00 over 15 years for a $4500.00 heater!
I have filed a formal complaint with Consumer Protection Ontario.
- Approximate cost of services:
- $2,353,520.00