Our bottom mount freezer was icing over, we would try and manually defrost it, unfortunately it seemed to be getting worse. The fan became louder and sounded like it was on its last legs. We had to bring in a pro.
The technician arrived and was polite, courteous, professional and was covid safe. He did his diagnostics and the condenser was completely frozen and said it may need to be replaced. He checked the manufacturer site for a recall and there was. Unfortunately ours was past warranty, so we would have to pay for the kit if needed and we were ok with that. The tech decided to defrost it with a steamer, he spent an hour defrosting it and made an adjustment to prevent the frosting.
He fixed the issue for a fraction of the cost and he followed up with a call to make sure it was still running fine.
- Approximate cost of services:
- $180.00
- Company Response
Thank you for the kind words and taking the time to write the review, we really appreciate your business.