We are surprised by the complete lack of response and the abysmal customer service demonstrated by Avenue Interiors. We would not recommend this company at all. We purchased shutters from Avenue Interiors 10 years ago and were happy with the both the quality of the shutters and the service. A few years ago, some of the slats on the shutters broke through our own fault - ie. these broken slats were not a result of the quality of the shutters. We contaced Avenue Interiors regarding replacing the broken slats, which we fully intend to pay for as we were aware the warranty period had expired. Our calls were not returned. After repeated atttempts, they returned our calls and Rick, the owner, came to take the necessary measurements and informed us he would get back to us. Months passed, Rick never got back to us and our calls to him were not returned. It has been over six months since that time and Avenue Interiors is still not returning our calls. We are extremely frustrated as we have been told by the manufacturer of the blinds that all repairs must go through the company from whom the shutters were purchased. The customer service is shockingly poor.